Salesforce Support and Operations Specialist (m/f/x) (onsite/remote in Germany)

• Join us in a cross-functional team whose goal is to make our Customer Support team more effective and satisfy our next million clients!
• Work as a BE/Salesforce Engineer.
• Build features in the domain of Customer Support and Self-Service.
• Be owner and evolve our Salesforce solutions for Customer Support and other operations teams.
• Integrate Salesforce with knowledge base phone system the Scalable Capital backend and others.
• Leverage AWS cloud and serverless services to build and run our platform efficiently.
• Write clean testable maintainable and well-documented code and treat security as a first class citizen
• Be part of modern software development practices (e.g. agile and self-managed teams continuous integration and deployment test automation cloud-based infrastructure and tooling)
• This is a role in the engineering department with opportunities to grow into a Salesforce developer or Fullstack developer.
   

Qualifications :

• A university degree in a relevant field of study (Computer Science Engineering Business etc.) or a comparable practical experience.
• Extensive professional experience working with Salesforce or similar.
• Experience with Service Cloud functionalities like Omni Channel LiveChat and Salesforce Flows.
• A Salesforce Certified Platform Administrator certification is a must. 
• Salesforce Certified Service Cloud Consultant and Salesforce Certified Business Analyst certifications are good to have.
• A passion for well architected testable and documented solutions and an agile mindset.
• Strong analytical thinking both in the technical and in the product domain.
• Crisp communication skills in English.
• Background in the financial industry and financial software product development is an advantage.
   

Additional Information :

• Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
• Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafs and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required 
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the Deutschland Jobticket
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

Yes

Employment Type :

Full-time