C004283 Continual Service Improvement (CSI) Manager (NS) - MON 25 Aug
C004283 Continual Service Improvement (CSI) Manager (NS) - MON 25 Aug
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Salary Not Disclosed
1 Vacancy
Job Description
Deadline Date: Monday 25 August 2025
Requirement: Continual Service Improvement (CSI) Manager
Location: Braine-lAlleud BE
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 72 EUR
Total Scope of the request (hours): 91
Required Start Date: 6 October 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties & Role:
Business process improvement
- Manages the execution of business process improvements.
- Analyses and designs business processes to identify alternative solutions to improve efficiency effectiveness and exploit new technologies and automation.
- Develops graphical models of business processes to facilitate understanding and decision-making.
Organisational capability development
- Contributes to identifying new areas of capability improvement within the organisation which may include enhancements to skills technology or processes.
- Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation.
- Offers support guidance advice and suggestions to help continual improvement activities.
Business intelligence
- Sources and prepares data for analysis and performs standard business intelligence analysis activities.
- Creates and delivers standard reports in accordance with stakeholder needs and conforms to agreed standards.
- Contributes to the recommendation of improvements.
Quality Management
- Assists in the development of new or improved practices and organisational processes or standards.
Stakeholder relationship management
- Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
- Excellent written communication skills for drafting clear concise and user-friendly articles announcements and site updates
Methods and tools
- Provides advice and guidance to support the adoption of methods and tools and adherence to policies and standards.
- Contributes to and operate a governance structure and develop the processes required to operate a CSI portfolio;
- Manages and monitors CSI initiatives across the NATO Enterprise and Mission environments;
- Updates and maintains of the CSI Register;
- Ensures the improvement plans introduce specific metrics and mechanisms to measure benefits;
- Establishes a framework of practice to promote the culture of continual improvement within the organisation creating a culture for openness and sharing of ideas;
- Collaborates with IT and business teams to ensure that service improvement initiatives are effectively implemented and integrated into daily operations;
- Prepares regular reports on service improvement progress including performance trends achieved milestones and upcoming initiatives;
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
- Recent experience (at least 2 years) in IT service management with a focus on continual improvement;
- Prior experience contributing to successful service improvement initiatives across large organisations;
- Relevant experience in facilitating meetings preferably in an international environment ;
- Excellent written and verbal communication skills;
- Experience in roles requiring to work independently and collaboratively in a team environment.
- Experience in SharePoint including adding and updating site content managing document libraries and linking documentation.
Required Experience:
Manager
Employment Type
Contract
