User Collaboration Specialist
User Collaboration Specialist
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$ 60563 - 73369
1 Vacancy
Job Description
AOPC does not sponsor work visas.
Job Duties
Designs plans installs configures maintains and supports all hardware related to Analog and IP Telephony (IPT) and voice gateways.
Designs installs configures and maintains a broad range of AV/VC system software and hardware including but not limited to Webex Boards/Room Kits VC codecs and AMX control systems.
Designs plans installs configures maintains and supports all software related to Analog and IP Telephony.
Analyzes all aspects of the AV systems including the video conference solution and designs changes to ensure customer needs are met immediately and in anticipation of future needs.
Writes maintains and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.
Configures maintains and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.
Configures maintains and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.
Utilizes the current IT application to accept respond to and track the resolution of trouble tickets.
Communicates with third-party vendors and telecom carriers as necessary to facilitate support and changes to telecommunications services.
Provides end-user training regarding the operation of all AV VC and enterprise phone systems and architecture.
Fully administers and supports the PACourts Webex-hosted service and on-premises infrastructure by maintaining user accounts training new users and remaining current on the capabilities of WebEx.
Minimum Qualifications
Associates degree in any information technology field; AND
Two years of IT experience including one year of technical experience in network operations / maintenance.
An equivalent combination of education experience and/or training may be considered.
Requirements
Satisfactory criminal background check required.
Experience with the Cisco Enterprise Phone system required.
Job Highlights
Excellent benefits program including comprehensive low-cost medical dental vision and prescription plans for you and eligible family members beginning on the first day.
13 paid holidays 12 paid sick days and 12 paid vacation days per year.
Salary increases employee assistance programs and State retirement plans.
Free parking
Two telework days after a training period.
Salary information
Starting Annual Salary
$60563 - $73369
Applicants requiring accommodation for any part of the application and/or interview process should contact Human Resources at or
Required Experience:
Unclear Seniority
Employment Type
Full-Time
