Clinic Receptionist
Clinic Receptionist
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USD 15 - 18
1 Vacancy
Job Description
Overview of Job:
The Louisiana SPCA Community Clinic provides access to high-quality high-volume spay/neuter services as well as preventative and essential veterinary care. This position plays a crucial role in keeping pets and owners united by providing exceptional customer care to both owner and animal. The client relations associate engages directly with the public and is the face of the LASPCA in our Community Clinic. The responsibilities of this role include but are not limited to: greeting clients setting appointments processing payments data entry EOD reconciliation connecting with people and their pets. The client relations associate actively works to promote and support the LA-SPCAs programs and mission by educating our clients on the various resources and services that we offer.
Success Criteria & Skills Required:
- Collaborative and team oriented supports his/her peers by proactively identifying ways to jump in to help and ensure that the entire clinic is succeeding and running smoothly.
- Exceptional customer service and interpersonal skills are essential to ensuring client questions and concerns are addressed quickly and in a way that promotes a positive customer experience;
- Comfortable in a fast paced-environment the ideal candidate is extremely organized and able to prioritize a variety of client and staff needs;
- Detail oriented the ideal candidate will manage daily appointment schedules client billing and record keeping in an accurate and timely manner;
- An active listener the candidate will be responsible for understanding and recording customer medical concerns to relay to the veterinary team.
- Confident in conflict resolution the ideal candidate understands and sympathizes with customer concerns and frustrations and handles them in a positive and timely manner.
- Self-aware and open to feedback the candidate will regularly seek out feedback from their peers supervisors and veterinary team to improve their technical and customer service skills.
- The candidate will treat all animals humanely professionally and with compassion regardless of the situation or circumstance.
- Maintain confidentiality regarding all cases.
- Perform all other duties as needed and requested
Requirements
Education and/or Experience
- High school diploma or GED required
- Previous customer service experience required
- Must be computer savvy and be able to learn multiple software programs quickly
- Experience in Veterinary Clinic setting a plus
- Bi-lingual in Spanish a plus
Minimum Qualifications- Skills & Knowledge
- Proficient at Microsoft office and comfortable learning new software/programs
- Excellent written and verbal communication skills
- Excellent customer service skills
- Must be able to pass a criminal background check and pre-employment substance screening
Physical Requirements:
- Should not be allergic to animals; must be able to work around all animals
- Must be able to work with industrial-strength cleaners and disinfectants and sweep and mop
- Must be able to lift at least 50 pounds push and pull heavy objects bend twist reach
- Able to perform strenuous physical activities including frequent walking standing bending and stooping
Working Environment (or Working Conditions):
- Potentially subject to animal bites and scratches
- Works in an area with a high noise level
- Must be able to work with industrial strength cleaners and disinfectants.
- Able to work a varied schedule including weekends
Compensation:
- $15-18.50/hr
Benefits include but not limited to:
Health Insurance Life Insurance 401K match
Qualification and assistance for Public Service Loan Forgiveness
120 hours PTO (prorated per start date) and 8 paid holidays
Mentorship and supportive team environment
Employment Type
Full-Time
