Front Office Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City Kuwait. As the first point of contact for our guests you will play a crucial role in creating a welcoming and efficient environment ensuring exceptional customer service throughout their stay.
- Greet and welcome guests in a warm and professional manner
- Perform efficient check-in and check-out procedures
- Handle reservations cancellations and modifications accurately
- Respond to guest inquiries and provide information about hotel services and local attractions
- Manage incoming calls and emails promptly and courteously
- Process payments and maintain accurate financial records
- Coordinate with other departments to fulfill guest requests and resolve issues
- Ensure the reception area is clean organized and presentable at all times
- Assist with administrative tasks as needed
- Stay updated on hotel policies promotions and events to provide accurate information to guests
Qualifications :
- Previous experience in a customer-facing role preferably in hospitality
- Excellent communication and interpersonal skills
- Fluency in English and Arabic; additional languages are a plus
- Strong organizational skills and attention to detail
- Ability to remain calm and professional under pressure
- Flexibility to work in shifts including evenings weekends and holidays
- Basic computer skills and familiarity with hotel management software
- Knowledge of local attractions and services in Kuwait City
- High school diploma or equivalent; higher education in hospitality is a plus
- Positive attitude and enthusiasm for delivering exceptional customer service
- Ability to multitask and prioritize in a fast-paced environment
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
