Business Analyst Manager
Business Analyst Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Starr Insurance Companies is a leading insurance and investment organization providing commercial property and casualty insurance including travel and accident coverage to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai China in 1919. Today we are one of the worlds fastest growing insurance organizations capable of writing in 128 countries on 6 continents.
Job Title:Salesforce Business Analyst Manager
Location: Hybrid
Department:Information Technology / Business Systems
Reports To:Director of Business Applications / IT Director
Job Summary:
The Salesforce Business Analyst Manager is responsible for leading a team of Salesforce Business Analysts and driving the successful delivery of Salesforce solutions that align with business objectives and customer needs. This role combines business analysis product management and user experience expertise to ensure the Salesforce platform is optimized for usability performance and value. The ideal candidate brings strong SQL and analytical skills a customer-centric mindset and a proven track record in product management and UI/UX best practices.
Key Responsibilities:
- Lead mentor and develop a team of Salesforce Business Analysts fostering a culture of continuous improvement and customer focus.
- Oversee the end-to-end requirements lifecycle including gathering analysis documentation and validation for Salesforce projects and enhancements.
- Act as a product owner for Salesforce initiatives collaborating with stakeholders to define product vision roadmap and success metrics.
- Leverage advanced SQL skills to analyze data generate insights and support data-driven decision-making.
- Apply strong analytical skills to evaluate business processes identify improvement opportunities and design scalable Salesforce solutions.
- Champion user experience (UI/UX) best practices ensuring solutions are intuitive efficient and aligned with user needs.
- Facilitate workshops requirements sessions and user acceptance testing (UAT) with business users and technical teams.
- Collaborate with Salesforce administrators developers and third-party vendors to deliver high-quality solutions on time and within scope.
- Develop and maintain comprehensive documentation including process flows user stories wireframes and training materials.
- Monitor Salesforce platform usage adoption and customer satisfaction recommending enhancements to drive engagement and ROI.
- Stay current with Salesforce releases features and industry trends ensuring the teams skills and solutions remain up-to-date.
- Ensure compliance with data governance security and privacy policies.
Qualifications:
- Bachelors degree in Business Information Systems Computer Science or related field (Masters preferred).
- 5 years of experience as a Salesforce Business Analyst with at least 2 years in a leadership or management role.
- Demonstrated experience in product management including defining product vision roadmaps and KPIs.
- Advanced SQL skills with proven ability to extract analyze and interpret complex data sets.
- Strong analytical and problem-solving skills with a focus on delivering actionable insights.
- Experience designing and optimizing UI/UX for business applications preferably within Salesforce.
- Salesforce certifications (e.g. Salesforce Administrator Business Analyst or Consultant) strongly preferred.
- Proven experience with Salesforce Sales Cloud Service Cloud and/or other Salesforce products.
- Excellent leadership communication and stakeholder management skills.
- Experience with Agile/Scrum methodologies is a plus.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred Skills:
- Experience in industry e.g. insurance financial services healthcare etc.
- Familiarity with Salesforce integration tools and AppExchange solutions.
- Change management and training experience.
- Experience with wireframing/prototyping tools (e.g. Figma Sketch Balsamiq).
Starr is an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and were committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Required Experience:
Manager
Employment Type
Full-Time
