Retail Excellence and Operations Lead
Retail Excellence and Operations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Retail Excellence and Operations Lead
Leica Camera is a global Icon that celebrated 100 years of innovation and photography in 2014. Over more than a century Leica has mastered the balance of art and engineering - achieving an immutable harmony of form and functionality. Visit Leica Camera at -.
We are dedicated to developing cameras and optical instruments of the highest standards. The company has a tradition of precision manufacturing and technological innovations which have steadily positioned the brand at the forefront of the photographic industry and has enabled it to establish an unsurpassed standard of excellence.
Position will report directly to the Vice President Retail.
#LI-Remote
This is a full-time position with full benefits and car allowance. Start date: ASAP.
Role Mission:
The Retail Excellence & Operations Lead is responsible for driving operational consistency retail performance visibility and customer-centric excellence across Leicas retail network. This role ensures alignment between systems standards and service enabling stores to deliver on Leicas brand promise while fostering a culture of accountability and continuous improvement.
Essential Duties and Job Responsibilities:
Operational Excellence & Systems Support
- Leverage SAP expertise to optimize POS functionality streamline inventory processes and ensure accurate data reporting across retail.
- Train and support store teams on retail systems including POS and clienteling tools to ensure efficient consistent operations.
- Conduct regular cycle counts and inventory reconciliations to maintain inventory accuracy and minimize shrink.
- Monitor and resolve blocked sales to ensure seamless transactions and reliable sales reporting.
- Enforce compliance with global retail SOPs to maintain a consistent operational standard in all locations.
Retail Excellence & Clienteling Accountability
- Deploy and sustain retail programs including customer care repair processing Classics Marketplace Speak to an Expert program etc.
- Champion clienteling practices by guiding stores through journey mapping proactive outreach strategies and CRM usage.
- Track and report on retail KPIs such as data capture ATV UPT CRM engagement sales status reports and clienteling conversionensuring accountability and performance follow-through across locations.
- Collaborate with store leadership to translate local engagement into commercial results.
Customer Experience & Brand Protection
- Serve as a brand ambassador by modeling Leicas values and ensuring they are embedded in every operational and customer-facing process.
- Partner with store teams to align operational excellence with elevated customer experience and luxury service standards.
Compliance & Reporting
- Develop and maintain compliant retail procedures tailored to operational realities.
- Analyze store-level operational costs inventory trends and process flows to identify efficiencies and cost-saving opportunities.
- Provide strategic recommendations on space optimization to support service flow and commercial performance.
Leadership & Cross-Functional Collaboration
- Drive alignment across retail IT SAP training and global operations to deliver an integrated future-forward retail infrastructure.
- Communicate retail performance trends and insights regularly to key stakeholders backed by accurate and timely reporting.
- Foster a collaborative accountable retail culture through clear expectations and follow-up.
Employment Type
Full-Time
