Sr. Product Manager, MCP
Sr. Product Manager, MCP
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Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Job Posted: 08/14/2025
Location: Americas (North Central and South America Only)
Please review the countries were unable to hire from at this time here.
Hi There!
At Zapier were on a mission to make automation work for everyone. That means building products that empower people to do more with less and designing systems that scale as our users grow. The Agent Platform team is at the forefront of this vision: were bringing the power of Zapiers 8000 app integrations to third-party AI agents using MCP and other novel technologies. AI agents are redefining how work gets done and were building the infrastructure that lets them seamlessly connect to a users entire tool stack.
Were looking for a Senior Product Manager to own and implement our Zapier MCP product strategy. This role sits at the critical intersection of cutting-edge AI technology and enterprise-level orchestration. Youll work directly with technical customers shape our product roadmap and ensure were building solutions that are both innovative and trustworthy. Youll report to Lisa Chapello Head of AI Platform (heres her ReadMe).
About You
You center the customer in everything you do. You prioritize high-impact results proactively coordinate with stakeholders address misalignment early and keep leaders informed. You embrace change and adapt based on customer feedback and market shifts.
You own outcomes not just outputs. You take initiative without needing top-down direction but youre also an effective communicator who can bring others with you. You have sound judgment and balance user needs technical constraints and business goals in your decisions. You innovate by using AI and Zapier products running thoughtful experiments and turning insights into action.
You win together with your team. You communicate clearly and transparently to share context and build trust. You collaborate across teams by stepping beyond your roles responsibilities to navigate friction and contribute to shared outcomes. You give request and use diverse feedback to improve Zapiers outcomes even when its hard or uncomfortable.
You relish a technical problem and have deep empathy for technical users. Youve worked with developer-facing products before and can translate complex concepts into clear requirements and business cases. You understand the developer experience and can advocate for what technical customers and decision-makers need.
You think on multiple time horizons. You get just as much satisfaction from rapid experimentation as you do from building production-ready systems that can scale to GA.
You thrive in ambiguous fast-moving environments. You can turn loosely defined problems into concrete product strategies. Youre comfortable making decisions with incomplete information and can pivot quickly as you learn more.
Things Youll Do
Lead MCP product development: Define and execute the product roadmap for Zapiers MCP Server enabling third-party AI agents to seamlessly connect with Zapiers ecosystem of 8000 apps.
Interface with technical customers: Work directly with developers AI companies and enterprise customers to understand their needs gather feedback and prioritize features that drive adoption and satisfaction.
Monitor the competitive landscape and emerging standards to keep Zapier at the forefront of the MCP ecosystem
Enhance the developer experience: Seek out opportunities to help third-party developers more quickly integrate & succeed with Zapiers platform.
Prioritize for performance and growth: Define success metrics for your products performance and customer satisfaction. Use data to identify optimization opportunities and guide product improvements.
Shape AI orchestration: Consult on Zapiers approach to enterprise orchestration in the AI era working with other product teams to establish patterns that spur innovation with appropriate guardrails.
How to Apply
At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.
After you apply you are going to hear back from useven if we dont see an immediate fit with our fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!
Zapier is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.
Zapier prioritizes the security of our customers information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .
Application Deadline:
The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.
Even though were an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Required Experience:
Senior IC
Employment Type
Full-Time
