Booking Centre Agent

About Us

Apex Radiology, part of the Integral Diagnostics (IDX) Group, is a leading provider of medical imaging services, with over 2,700 dedicated professionals across more than 150 locations in Australia and New Zealand.
In Western Australia, we deliver high-quality diagnostic imaging to both public and private healthcare sectors, supporting better patient outcomes every day.
Learn more:

About the Opportunity

We're looking for two Booking Centre Agents to join our friendly team at Apex Radiology in O'Connor. These are permanent roles with both full-time and part-time options available.

As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.

Your Day-to-Day Responsibilities Include:

• Answering incoming calls with warmth and professionalism
• Scheduling appointments efficiently, ensuring optimal use of booking slots
• Providing patients with clear information on scan preparation, costs, and concession eligibility
• Processing patient referrals and coordinating with internal clinical teams
• Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
• Maintaining accuracy in patient data entry and handling confidential information with care

What We're Looking For

• A strong 'patient-first' approach with excellent customer service skills
• Confident communicator who is calm, compassionate, and solutions-focused
• High level of attention to detail, especially in administrative and data entry tasks
• Comfortable using multiple digital platforms and booking systems
• Experience in a medical or allied health administration setting (radiology experience highly regarded)
• Ability to thrive both independently and in a team environment

What We Offer

• A secure, permanent position in a professional and supportive team
• Flexible work options (FT or PT) to suit your lifestyle
• Free onsite parking and subsidised uniforms
• Access to our THRIVE Wellbeing Program supporting your mental, physical, and financial wellness
• Ongoing training and professional development opportunities
• Discounted medical imaging services and access to our Employee Assistance Program (EAP)
• Modern facilities and a purpose-driven culture focused on making a real difference in healthcare
• Fitness Passport benefits
• Paid Parental Leave
• Salary Sacrifising & Novated Leasing
• Flare App
• Social Connections & Giving Back programes

How to Apply

Apply via seek or our candidate portal.
Have questions? We're here to help:
Emma Butler - |

We are proud to be an inclusive employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Join us in shaping a healthier future-one patient at a time.

Booking Agent, Call Centre, Scheduler, patient booking