Head of Motor Operations
Head of Motor Operations
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Job Description
Let us tell you a bit about us
Were Aldermore Group the award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages savings accounts and business finance solutions were backing more people to go for it.
We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell a bit about the opportunity
At MotoNovo Finance weve been transforming the way people access vehicle finance for over 40 years - and were not slowing down. As we continue to innovate were looking for a dynamic and forward-thinking Head of Motor Operations to lead our Payouts Underwriting and Telephony functions. This is a high-impact leadership role for someone who thrives on delivering change through data elevating operational performance and enabling exceptional customer outcomes.
Youll be part of a values-led collaborative environment that supports bold thinking and continuous improvement. Were committed to investing in our people processes and technology - and that starts with leaders who bring energy expertise and purpose to what they do.
What will your day look like
Youll take ownership of end-to-end operational delivery across our Motor Operations teams with a strong focus on continuous improvement and transformation. Your priorities will include:
- Leading the Motor Payouts Underwriting and Telephony teams to deliver efficient customer-centric operations.
- Driving strategic initiatives to enhance processes systems and customer journeys - always through the lens of regulatory excellence and innovation.
- Using data and insight to inform business decisions optimise performance and shape future operational plans.
- Creating a culture of accountability learning and inclusion underpinned by robust training and quality assurance frameworks.
- Championing transformation projects that drive sustainable change and position MotoNovo at the forefront of the industry.
- Collaborating across Risk Compliance and business areas to ensure governance fairness and regulatory alignment are embedded in everything we do.
What do we expect from you
Were looking for someone who brings both operational expertise and a transformation mindset. Youll likely have:
- Proven experience leading large multi-site operational teams ideally within motor finance consumer lending or a similar regulated environment.
- A strong grasp of operational disciplines across Payouts Underwriting and Customer Contact and how to evolve them to meet business and customer needs.
- A data-driven approach to performance management with the ability to turn insight into action.
- Practical understanding of FCA requirements and how they shape customer-facing operations.
- A passion for developing people and fostering inclusive high-performing teams.
- The confidence and credibility to influence at senior levels and work cross-functionally.
- Experience delivering system or process change initiatives with a focus on innovation customer experience and efficiency.
What can you expect from us
- Hybrid working policy 3 days onsite 2 days working from home
- A friendly and flexible culture the same as how we work with our customers
- A growing organisation that means theres lots of opportunities to progress
- A drive for continuous improvement which you will be empowered to get behind from day one
- And of course you will be rewarded competitively with a good range of core benefits and bonus potential
Still curious
Join us and well make the same promises to you as a colleague as we do to each of our customers. Were committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether youre pregnant or on family leave.
Please note: we have a thorough screening and referencing process which includes criminal record checks
The Company
We champion equality by supporting the exceptions to the rule and getting finance to where its needed.
We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions Relationships That Last and Progressive Platform) outline what we need to do to succeed our behaviours guide us in your second interview well ask you to talk through some examples where youve demonstrated these behaviours in your previous roles.
The Benefits
As you would expect we offer a competitive basic salary and reward package and youll also benefit from our commitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do but these will give you an idea of what to expect:
- Discretionary bonus scheme
- Aviva Digital GP
- Bus And Tram Benefit
- Employee Assistance Programme
- Eyecare Voucher & Display Screens/Desk Set-Up
- Flu Jab Vouchers
- Group Income Protection
- Life Assurance
- Metrolink Annual Pass & Clipper Ticket
- Microsoft Discounts
- Private Medical Insurance Shopping Discounts
- Toothfairy
- Your Workplace Pension
- Hybrid Working
- Critical Illness
- Cycle To Work
- Dental Insurance
- Give As You Earn
- Government Tax-Free Childcare Scheme
- Octopus Electric Vehicles
- Save Our Planet
- Season Ticket Loan
- Spouse Or Partner Life Assurance
- Technology
- Wearable Technology
- Wellbeing App
- Will Writing
Documents
Required Experience:
Director
Employment Type
Full-Time
