The Greystone Properties Corporate Leasing Assistant Manager is charged with the responsibility and accountability for the overall administrative functions of the Corporate Housing Office and duties as assigned by the Corporate & Commercial Property Manager excluding the management of money. The Corporate Leasing Assistant Manager reports to the Corporate and Commercial Business Director.

Essential Job Functions

Leasing

• Sell propertys products and services to prospects
• Maintain thorough product knowledge of all properties and competitors
• Assist Director in developing and implementing effective marking strategies to increase property traffic and internet leads
• Update Corporate Info Sheet as needed
• Handle move-in move-out and notice to vacate paperwork
• Communicate with applicant on status deposit and all fees
• Prepare new resident files and leases under supervision of Director

Resident Relations

• Develop and maintain great customer service relationships.
• Assist in the resolution of resident concerns in the absence of the Director
• Schedule turns paint housekeeping carpet and furniture cleaning
• Maintain extras and Wow package changes
• Serve as the liaison for the resident for property-based maintenance requests
• Perform move-in and move-out inspections to confirm inventory damage and property turn schedule
• Prepare leases and renewals under the supervision of the Director

Administrative

• Maintain the main office in the Office Managers absense
• Administration and processing of vacate notices
• Scheduling of turns
• Arranging schedule of corporate set ups and breakdowns with employees and vendors
• Collection of deposit application fee and all necessary paperwork
• Processing of housing application
• Preparation of lease and all paperwork
• Communication with applicant on status
• Ordering supplies
• Processing invoices for Division
• Generating necessary monthly reports
• Invoicing properties for corporate inventory

Commercial Duties

• Enter work orders into Property Management software program

• Assign technician or subcontractor
  • Follow-up on work orders with maintenance or subcontractors for completion
  • Follow-up with Tenants to ensure satisfaction
  • Maintain record of technicians time spent on work orders
  • Assist Director in maintaining information for billing purposes where applicable
  • File Maintenance
  • Assist in processing invoices from subcontractors or supply houses for payments

Physical Essential Job Functions

• Regularly required to sit and stand for several hours at a time
• Climb up and down stairs several times each day
• Lift no more than 5 pounds with ease
• Leasing and management employees must be able to use the hand and arm regularly used for writing and/or typing
  • Leasing and management employees must be able to prepare the necessary paperwork and leave the office to show apartments to potential residents in order to be considered able to perform a substantial amount of the regular job responsibilities

Attendance

• Although routine scheduled work hours will be provided the position requires the ability to work any days of the week 52 weeks of the year. Due to the Community staffing limitations it is essential that individuals be able to work their scheduled hours on a consistent basis and if necessary work overtime hours when requested in order to complete job functions and serve the needs of the residents. Position requires the ability to serve on-call as scheduled or as needed.

Quality Standards

Quality: The Corporate & Commercial Assistant Manager must demonstrate a commitment to anticipate and exceed the expectations of our residents customers co-workers and leadership. The Assistant Manager will be proactive in seeking ways to fulfill this quality expectation.

Job Status

Hourly Non-Exempt

Reports To

Commercial & Corporate Business Director

Supervises

None

Required Education Experience Licenses or Equipment

• High School diploma or equivalent required
• Valid Drivers License required
  • Reliable daily transportation Transportation must remain at the same location as employee all day every day
    • Valid vehicle insurance required Essential Competencies Knowledge Requirements
  • Read and write the English language in a professional legible manner
  • Intermediate or advanced knowledge of Social Media
    • Advanced knowledge of multi-family housing industry and the functions of corporate apartment management
  • Intermediate or advanced knowledge of Fair Housing Law
  • Intermediate knowledge of Apartment Law

Skill Requirements

• Computer skills and knowledge of Internet and Email
• Strong professionalism communication and people skills
• Verbal math and reasoning skills
• Microsoft Word and Excel experience and knowledge
• Strong attention to detail
• Organizational skills

Ability Requirements

• Ability to perform conflict resolution: can bring resolution to the majority of issues which arise throughout a typical day in property management
• Courteous professional demeanor with demonstrated desire to serve others
• Ability to apply common sense understanding and good judgment
• Work with others in a cooperative and respectful manner even in the face of adversity
• Handle stressful urgent diverse situations in a calm and reasonable manner
• Possess and apply emotional stability and personal maturity
• Well organized with ability to prioritize and multi-task
• Strong sense of urgency to accomplish tasks
• Possess and apply attention to detail
• Team oriented with ability to work independently on occasion
• Ability to look beyond the obvious for solutions
• Ability to follow directions

Working Conditions

Typical working conditions range from an indoor office sedentary setting to an outdoor active environment. Position may require routine travel locally during the work day. Possible to work long hours and odd schedules (Saturdays) in order to fulfill job duties.

Other Aspects

All employees are expected to do whatever is necessary to make Greystone Properties LLC successful. This could include leasing at sister properties helping to set up corporate apartments spot cleaning apartments to refresh bookkeeping duties or more. Promotion within the company is not solely based on knowledge skills and abilities but is also largely based on the performance and dedication of an employee the length of employment and experience with a particular job.

This job description is not all-inclusive. Any addition or deletion of duties may be changed at any time by Greystone Properties LLC Corporate Director. Receipt or possession of this job description does not constitute a contract of employment.

Applicant Signature Date

Required Experience:

Manager