Summary:
The candidate must be comfortable working with a mixed onshore and offshore team as well as in both technical and business environments. They must possess a can-do attitude have excellent written and verbal communication skills be able to interact effectively with customers and work collaboratively in a cross-functional environment with minimal supervision.
The position primarily operates during regular business hours; however occasional evening and weekend work may be for maintenance and support operations and to support high-severity issue escalations.
Location: Remote-based position can be based anywhere in US or UK.
About the Role:
In this opportunity as Technical Project Manager for Case Centers Implementation Delivery and Security Compliance you will:
Work with cross-functional technical projects from initiation through delivery as well as with existing customers.
Coordinate with multiple stakeholders including Thomson Reuters Service Delivery/Operations Product Technology business and customers
Leverage tooling (e.g. Azure Monitor Log Analytics) to provide service delivery tracking and ongoing reporting based on customer SLAs.
Manage audit reviews of environment setup and configuration to ensure they meet technology standards contractual obligations and monitoring requirements.
Partner across various teams to manage and track troubleshooting incident fixes client-reported issues and actively monitor and communicate progress internally and with external customers.
Manage recurring testing and validation of disaster recovery business continuity plan and penetration testing.
Monitor cloud costs across customer and internal environments.
Research and provide recommendations for cost optimizations and efficiencies.
Support track and manage security compliance (currently SOC2 type 2 ISO 27001 Cyber Essentials Cyber Essentials Plus and PCI SAQ-D) and processes for certifications.
Keep current and comply with TR corporate security policies (cloud data etc.) as well as industry trends.
Provide technical knowledge and support for customer inquiries sales engagement (e.g. RFP responses) and contracting teams.
Must be willing and able to pass customer-required background screening and security checks/tests (e.g. CJIS and/or UK SC Level Security Check criminal background check identity verification)
Travel required as needed (10%).
The above duties are typical of those for this position. This list is not to be construed as all-inclusive. Other duties may be or assigned.
About You:
Bachelors Degree in a related field. 5 years of Technical Project Management experience and 3 years of experience with security compliance.
Ability to interact professionally with a diverse group including executives managers subject matter experts and external customers.
Knowledge of Microsoft Azure (or equivalent) cloud platform and understanding of infrastructure components and services such as application gateways web application firewalls service bus and storage accounts.
Knowledge of monitoring and security tools such as Azure Monitor Log Analytics Defender and Network Watcher.
Familiarity with and ability to understand manage and enforce security policies (e.g. SOC2 type 2 ISP 27001 PCI).
Highly organized with planning problem-solving troubleshooting prioritization time management risk management escalation and analytical skills.
Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner.
Ability to work effectively under pressure in a demanding environment.
Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills.
#LI-SS
Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
Required Experience:
IC
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.