Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Why Circle Logistics We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel thrive and truly enjoy your life. Every day you come into work you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service Tailored Communication and Innovative Solutions. With over a decade of experience weve evolved from a small team to a thriving company valued at half a billion dollars fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service personalized communication and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What Were Looking For: Are you a driven go-getter with GRIT TENACITY and an unstoppable desire to WIN If so we want to hear from you!
Overview:
As a Customer Service Representative you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication troubleshoot customer concerns and proactively monitor the movement of freight to ensure customer satisfaction.
- Enter new load orders into our proprietary web-based software
- Initiate check calls to track and trace drivers on all pickups and deliveries
- Communicate internally with drivers to ensure accurate documentation
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
- Maintain and collect proper paperwork for each shipment
- Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issues
- Maintain an outbound call volume of 100 calls per day
- 1-3 years of work experience in customer service operations data entry call center dispatch or logistics
- Must have strong attention to detail
- Ability to prioritize balance and organize information while completing multiple tasks.
- Above-average proficiency in Google Drive and Microsoft Suite
- Excellent written and verbal communication skills
- Excellent teamwork skills
- High school diploma or equivalent required
- Associates degree preferred
- Call center experience is a bonus
- $19.21 per hour
- Full-time: 40 hours per week
- Room for advancement in a fast-growing company that promotes from within
- Paid holidays and paid time off
- Health vision and dental insurance benefits
- 401(k) Plan
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
