Regional Manager â Large Retail Group
Posted on :
17-08-2025
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1 Vacancy
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Job Description
JD:
A large well-established retail group is seeking a Regional Manager to lead a multi-branch store network in Omandriving sales growth operational excellence and superior customer experience. The role owns commercial operational and people performance across multiple branches and works closely with central functions (Sales Operations Marketing HR Supply Chain Finance).
Key Responsibilities
KPIs
Qualifications & Experience
A large well-established retail group is seeking a Regional Manager to lead a multi-branch store network in Omandriving sales growth operational excellence and superior customer experience. The role owns commercial operational and people performance across multiple branches and works closely with central functions (Sales Operations Marketing HR Supply Chain Finance).
Key Responsibilities
- Commercial Leadership: Deliver sales margin and profitability targets; manage branch-level P&L.
- Operational Discipline: Ensure daily store readiness (availability merchandising/planograms cleanliness safety cash & asset control).
- Inventory Management: Maximize on-shelf availability; reduce OOS waste and shrink; ensure stock accuracy and cycle counts.
- CampaignExecution: Implement promotions price communication and VM standards; report compliance on time.
- People Leadership: Coach Store Managers/Supervisors build succession manage scheduling performance training and discipline.
- Customer Excellence: Lift NPS/CSAT and resolve escalations professionally and quickly.
- Data-Driven Decisions: Read dashboards and ERP/PoS reports; act on insights with corrective actions.
- Compliance: Adhere to local regulations and company policies (HSE VAT financial/audit standards).
- Cross-Functional Coordination: Align daily with Supply DC/warehouses and Purchasing to secure replenishment and inter-branch transfers.
- Continuous Improvement: Simplify SOPs and champion automation and digital transformation initiatives.
KPIs
- Sales growth and like-for-like (LFL) performance
- Gross margin and net profitability by region
- On-shelf availability & Out-of-Stock (OOS) rate
- Shrinkage/waste; slow- and near-expiry items
- Labor productivity and payroll % of sales
- Operational & VM audit scores
- NPS/CSAT and time-to-resolution on complaints
Qualifications & Experience
- Bachelors in Business Marketing Supply Chain or related field (preferred).
- 4-12 yearsin retail (hyper/supermarket) including 3 years leading multi-site operations.
- Proven track record in P&L ownership inventory control promotion execution and leading large diverse teams.
- Proficient with ERP/PoS and performance dashboards (retail systems experience preferred).
- Strong leadership communication and problem-solving under pressure.
- Arabic fluency and good command of English.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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