Senior Consultant, Service Design, UKI
Senior Consultant, Service Design, UKI
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Senior Consultant - Service Design EY Studio UK
About EY Studio UK
Growth comes from solving problems that matter for people customers patients employees and society at large. At EY Studio UK we are building a better working world by putting the human first. Our work is rooted in the way people make decisions its helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms products and services for tomorrow; making the world an easier more enjoyable and sustainable place to live and work.
We dont yet have all the answers because thatd be boring. We do have some of the best minds in the business and we are comfortable navigating complexity every day.
Were privileged to have access to senior critical thinkers in our clients and we have conversations that excite us and challenge us all the time. Were becoming an increasingly bigger part of an established global business which throws up challenges and opportunities every day. Our way of thinking and doing business is infectious and infecting more and more of the world around us but that challenges us to go further and scale faster than before. Becoming part ofEY Studio UKmeans getting on to enjoy this ride.
The opportunity
Were one of the biggest and most mature Service Design functions in the world the elder statesperson of Service Design if you will. Weve been around for 17 years and been part of EY for the last five.
The work we do is big. Big in scale big in ambition big in impact and big projects get taken seriously. We dont create outputs for the sake of it. We dont create work that sits in drawers never to be revisited. We create work that is driven to implementation.
The work we do is varied. We work across sectors (from government healthcare financial services and fast moving consumer goods) to tackle a huge variety of problems in a huge variety of ways. One week you could be interviewing customers in their homes to understand how they make sense of their money the next month you could be leading a workshop in Whitehall to articulate how a government department can embed innovation in their organisation.
We take our practitioners seriously and you will be given the freedom and support to develop your craft your thinking your work and your career in a way that suits you and delivers for the practice and your clients.
Responsibilities Qualifications Certifications
The role
We are looking for a Senior Service Designer to join the Service Design Practice at EY Studio UK.
This role is open to those with demonstrable experience of working as a service designer within industry. You will have a portfolio of projects that you can talk through and demonstrate how you have applied service design to business or organisational challenges either in house or within a consulting role.
There are a couple of things that we ask of everybody.
You will be endlessly inquisitive and ruthlessly user focused and able to use a combination of logic empathy rigour and storytelling to articulate a customer or business problem before working creatively and technically to articulate a service that solves it.
You will be a natural collaborator. Ideas breed ideas and so we work multi disciplinary teams and embed clients in our process. We work in the open we share our thinking early and we build on each others contribution.
You will be visual. We work generatively. We create things to clarify thinking align understanding and move towards a solution that works.
You will be iterative. No-one gets it right first time. We dont expect to.
You will be ambitious yet realistic in your solutions. Our work sits in the sweet spot between desirable viable feasible and allowable. Getting it there is a big part of what we do.
You will be a doer AND a thinker and know when to switch from one to the other and how to create time and space for both.
You will navigate complexity. People organisations technology policies regulations. Designing services puts you at the centre of complexity. We need to make sense of it all quickly and flex and adapt to move through it effectively.
Youll be fascinated by service in all its forms with a desire to deliver great solutions in the teams we put together for clients to help them improve existing services invent new ones and ultimately grow businesses.
You will be competent in service design methods and know how to shepherd clients through a service design process creating good work and advocates forEY Studio UKas you go.
You will be a self starter and have an explorative mindset creating new perspectives and identifying the spaces you can be impactful for bothEY Studio UKand its clients.
Your key responsibilities
Delivery of high-quality design assets that articulate customer insights journeys and experiences
Demonstrate consistent commitment toEY Studio UKand our professional standards and enhance our brand with clients and other stakeholders
Supervise project work prepared by junior consultants providing feedback and guidance on quality outputs
Focus team members on delivering quality and encourage them to ask critical questions and share their opinions ideas and concerns openly
Convey complex information by using compelling and visual methods and storytelling that is engaging for audiences
Identify and promote opportunities for process improvements experiment with ideas and review outcomes to deliver the best possible solutions
Lead the development and delivery of client and internal communications (written spoken or visual)
Craft ideation requirements / briefs and work with the team to generate ideas that meet the brief
Co-lead and support running and facilitation of workshops
Apply an understanding of client needs to identify critical outcomes barriers to success and changes in expectations or scope
Skills and attributes
Build positive relationships with clients with integrity and authenticity; understanding the clients perspective and organizational culture
Deliver and promote exceptional service on engagements: apply an understanding of client needs to identify critical outcomes barriers to success and changes in expectations or scope
Maintain open and proactive communication and build credible relationships with the client by demonstrating technical skills and knowledge
Communicate with confidence integrity and authenticity to build strong and positive relationships with clients colleagues and project teams
Demonstrate self-awareness when dealing with others and adapt own approach based on differences in individual styles and backgrounds
Able to coach team members and undertake knowledge share with team
To qualify for the role you must
Be able to describeEY Studio UKcapabilities and commitments accurately when discussing possible business opportunities with external contacts
Show that you have consistently produced service design work of high quality that is accurate complete and compelling
Demonstrate ability to lead a small (<3 designers) team and/or manage budgets (<100k) effectively with some oversight
Be able to create presentations that are clear and impactful translating EY Studio UK s services into meaningful value propositions for clients
Show how you have contributed to a positive design team environment
What working at EY offers
We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and well-being insurance savings and a wide range of discounts offers and promotions. Plus we offer:
Support coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way thats right for you
About EY
As a global leader in assurance tax transaction and advisory services were using the finance products expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. Whenever you join however long you stay the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.
Join us in a building a better working world.
Apply now.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Senior IC
Employment Type
Full Time
