Invoice to Cash â Senior Process Associate âGerman â Remote RO

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Invoice to Cash Senior Process Associate German Remote RO

In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player.
We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual Consolidated and Automated)

Responsibilities

Manage the OTC collections portfolio and maintain strong customer relationship.
Collection on past due invoices & invalid deductions on allocated portfolios via email phone calls etc.
Sending reminder and follow up as per client aligned collection strategy.
Actively call customers for open invoices taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
Research any full open invoices which customers have disputed facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
Extract invoice level details from customer portal and other available sources to capture invoice level details.
Analysis customer behavior and trend to manage portfolio well and to seek required support.
Candidate would be responsible to manage high volumes accounts per month.
Maintain all relevant systems and tables with valid information.
Support team priorities and initiatives and effectively manage workload.
Assist in SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.
Making the accounting process controls established through the internal policies.
Ensure Key Metrics are met and service is delivered to end users as expected.
Daily usage of clients tools for the assigned activities

Qualifications we seek in you!
Minimum Qualifications / Skills

Graduation
Relevant experience in Invoice to Cash
SAP experience

Preferred Qualifications/ Skills

Very Good Written and Verbal Communication skills
Proficient in MS Office applications especially in MS excel


Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.