Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Manager IT Operations manages or leads a team of IT professionals in providing a broad range of IT Operations services support and solutions to the organization ensuring enterprise standards are met and business objectives are achieved.

This role will lead and manage a team of highly skilled Level 3 Desktop Support Technicians providing technical leadership and ensuring the effective operation of enterprise-wide technology. This role demands extensive technical understanding of Windows OS acting as SME of windows operating systems experience and a commitment to continuous learning and understanding on Incident and Problem management with ability to manage multiple Incidents simultaneously.

Responsibilities:

• Lead and Mentor the Level 3 Desktop Support team providing guidance on Incidents Including Windows and Mac OS

• End to end support for Windows OS and Mac OS in a production environment Managing escalated incidents from Service Desk Level 1/2 LoB business partners technical leadership and application owners.

• Oversee the review analysis and evaluation of information technology systems and change controls leveraging a wide breadth of concepts practices and tools.

• Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts.

• Provide expert technical guidance as SME. Provide complex troubleshooting/problem resolution to clients team members and project teams.

• Identify root causes of issues and implement targeted controlled remediation plans. Lead and mentor team on implementation and rollout development.

• Utilize strong communication analysis and coaching skills to enhance team performance and collaboration.

Depth & Scope:

• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
• Works independently and often autonomously in the management of projects teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
• May manage system enhancements new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
• Manages/Leads a group (e.g. Less Than 25) of IT professionals
• Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
• Manages problem resolution plans and strategies for operational advancement

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree preferred
• 7 years relevant experience

Preferred Qualifications:

• The candidate must hold a range of broad technical knowledge of IT infrastructure

• Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment.

• PowerShell scripting working knowledge and experience in reading and writing scripts

• Working knowledge of enterprise infrastructure as it applies to end user devices

  • Azure / AD

  • GPO / Intune

  • SCCM / MECM

• Skills and discipline to keep systems patched monitored and performing optimally.

• SCCM experience with understanding of configuration baselines OSD and deployments

• Excellent oral and written communications able to work independently and effectively communicate with team.

• Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS hardware/driver and application issues

• Knowledge to support Mac OS in an enterprise setting.

• Strong leadership creative problem-solving planning and organization skills

• Able to troubleshoot web application issues at a high-level using tooling and debugging

• Strong analytical and problem-solving capabilities.

• Ability to prioritize and execute tasks in a high-pressure environment.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.