Senior Manager, Network Operations
Senior Manager, Network Operations
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Job Description
Senior Manager Network Operations
Expected hours are flexible between 6am-4pm Mountain time
About the Role:
Conduent is seeking an experienced and dynamic Network Operations Center (NOC) Leader to oversee the global 24/7 operations of our NOC team. This role is critical to ensure the performance availability and security of our IT infrastructure. The ideal candidate brings a strong technical foundation proven leadership capabilities and a results-driven mindset to lead incident response proactive system monitoring and continuous service improvement.
Responsibilities:
- Lead mentor and manage a global NOC team including managers engineers analysts and support personnel.
- Ensure 24/7 operational coverage and high availability of network systems devices firewalls circuits and other infrastructure components.
- Develop and enforce NOC procedures escalation protocols and shift schedules to support seamless operations.
- Oversee real-time system monitoring responding to alerts outages and performance issues with urgency and accuracy.
- Collaborate with internal IT teams and third-party vendors to resolve incidents and manage change activities.
- Maintain detailed documentation of network infrastructure operational processes and incident records.
- Produce and analyze key performance indicators (KPIs) performance metrics and incident trends to drive continuous improvements.
- Lead initiatives to enhance automation monitoring capabilities and staff training programs.
- Ensure adherence to ITIL best practices for incident change and problem management.
Basic Qualifications for Consideration
Required:
- Bachelors degree in Computer Science Information Systems or a related field or equivalent experience.
- 5 years in network or infrastructure operations including at least 2 years in a leadership or supervisory role.
- Strong understanding of core networking technologies (TCP/IP DNS routing switching firewalls).
- Hands-on experience with monitoring and alerting tools such as SolarWinds AppDynamics Splunk or similar platforms.
- Familiarity with incident response and change management frameworks.
- Excellent leadership communication and decision-making skills.
- Ability to thrive in high-pressure environments and juggle multiple priorities effectively.
Preferred:
- ITIL certification and/or networking certifications (e.g. CCNA CCNP).
- Experience working in cloud or hybrid-cloud environments (e.g. Azure AWS Oracle Cloud).
- Knowledge of scripting or automation tools (e.g. Python PowerShell Ansible).
Flexible Working:
At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role you can expect the following working conditions:
Onsite Work: Work in our local office receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.
This role supports a 24/7 operation and may require occasional evening or weekend availability in response to critical incidents or operational needs.
Working For You
Perks and rewards designed for you:
- Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.
Join Us
At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive both personally and professionally
Make a difference with our clients in our communities and with the millions of people we support
When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $92901 $120065
Required Experience:
Senior Manager
Employment Type
Full Time
