drjobs Customer Relations Specialist

Customer Relations Specialist

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1 Vacancy
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Job Location drjobs

Mechanicsburg, PA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Replies within 24 hours
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating Inc.s dispatching and oversight of the customer journey. Were looking for candidates who are great listeners enjoy working as part of a team and strive to do their best each and every day.

Duties Include:
  • Assisting clients technicians vendors and others with general information when they call or stop into the office
  • Scheduling and organizing appointments for customers
  • Dispatching technicians to job sites
  • Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
  • Answering and transferring callers to the appropriate department and staff member
  • Taking and distributing messages as needed
  • Updating and keeping customer and company information current
  • Performing general clerical and administrative functions
Job Qualifications:
  • High school diploma or equivalent
  • Experience and physical ability to perform all modern business office roles
  • Excellent telephone and customer service skills
  • General computing proficiency i.e. Microsoft Word Excel Outlook Adobe and similar.
  • Ability to handle multiple tasks efficiently and timely
  • Ability to operate all current administrative office equipment including computers and other computer equipment copiers printers etc
  • Strong organizational skills required



We have opportunities for a career waiting for you.

If youre looking for a career that offers job stability strong pay excellent benefits and more then youve come to the right place!



Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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