Security Operations Manager

SUMMARY:

The Security Operations Manager is responsible for security operations and services for the Atlantic Yards location on the Microsoft Atlantic Yards Campus located in Las Colinas TX. This role provides a high degree of customer service as well as problem resolution. Service enhancement operational effectiveness operations reporting event coordination post orders preparation staffing scheduling is extremely helpful.

ESSENTIAL FUNCTIONS:

1. Manages the physical security operations for the Las Colinas location.

2. Supports and acts at direction of Regional Account Manger to ensure the delivery of high-quality customer service for Microsoft account; evaluates service quality and initiates any necessary corrective action in a timely manner.

3. Develops monthly reports for the purposes of trend analysis and completion of the Quarterly Business Reviews.

4. Within assigned region directly assist the Regional Account Manager with communication education and response to issues affecting Microsoft Regional Offices.

5. Analyzes operational and financial indicators to continuously improve account performance. Assists in development and administration of budget in relation to the Microsoft account.

6. Oversee and participates in the recruitment selection orientation training development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans assigns and directs work; to include coaching employees and carries out corrective actions as necessary.

7. Implement key performance measures tracking tools scorecards and reporting methods in cooperation with the Senior Site Security Managers and the Regional Account Manager to enhance security teams effectiveness and performance.

8. Meet regularly with Microsoft and Securitas management representatives for account reviews; addresses any actual or potential problems; supports security planning assessments and surveys; coordinates review and update of local procedures and post orders.

9. Collaborate with other vendor teams and Global Security groups (i.e.: vendors Consulting Investigations) to resolve local issues and further security objectives.

10. Partners with local stakeholders to plan and support local special events up to and including access control visitor registration general logistics and event security.

11. Provides input to company initiatives; promptly assists in the resolution of legal financial human resources and administrative issues.

12. Performs additional functions duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and are documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned and functions may be modified according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance. Job performance standards may be documented separately and may include functions objectives duties or tasks not specifically listed herein.

• In performing functions duties or tasks associates are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions duties or tasks are to be carried out in an honest ethical and professional manner and to be performed in conformance with applicable company policies and the event of uncertainty or lack of knowledge of company policies and procedures associates are required to request clarification or explanations from superiors or authorizedcompany representatives.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference depending upon the nature of the position.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.

• Must have a reliable means of communication (i.e. cell phone).

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in the United States.

• Must have the ability to speak read and write English.

• Must have a High School Diploma or GED.

• Must be willing to participate in the Companys pre-employment screening process including drug screen and background investigation.

EDUCATION/EXPERIENCE:

• Associates degree and 4 or more years of responsible experience in security military law enforcement and/or business management or an equivalent combination of work experience and education.
• Candidates with managerial experience in one or more of the following areas: security operations service planning or service development highly preferred.

COMPENTENCIES(as demonstrated through experience training and/or testing):

1. If required for assigned accounts must be able to meet and continue to meet any applicable state county and municipal licensing requirements for Security Officers.

2. Must be able to meet and continue to meet requirements for specific skills certifications or authorizations specified for the assigned accounts.

3. Detailed knowledge of security operations and procedures.

4. Familiarity of 24x7 monitoring center operations and Lenel integrated access control and CCTV systems.

5. Experienced in the development and implementation of security procedures.

6. Effective staff management including assigning work and providing training and discipline.

7. Ability to provide positive direction and motivate performance.

8. Understanding of a variety of security and safety device technology and controls.

9. Ability to develop and maintain a high functioning security team at the site.

10. Ability to manage officer schedule assignments.

11. Ability to maintain professional composure when dealing with unusual circumstances.

• Knowledge of business operations management and human resources administration.

• Strong computer proficiency with Microsoft operating systems and applications.

• Ability to synthesize business/financial data and develop reports and recommendations.

• Well-developed planning organization and leadership skills.

• Exceptional oral and written communication skills.

• Strong customer service background with experience in service delivery.

• Ability to interact effectively at various social levels and across diverse cultures.

• Ability to participate on project teams as either a leader or contributing member.

• Ability to take initiative and achieve results.

1. Ability to carry out multiple assignments concurrently and meet deadlines.

• Ability to adapt to changing organization business and client needs.

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation requires the physical and mental capacity to perform effectively all essential addition to other demands the demands of the job include:

• Ability to maintain composure when dealing with authorities executives clients staff and the public; occasionally under conditions of urgency and in pressure situations.

• Required ability to handle multiple tasks concurrently.

• Computer usage which may include prolonged periods of data entry.

• Handling and being exposed to sensitive and confidential information.

• Regular talking and hearing.

• May be required to use vehicle in the performance of duties.

• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

• Close vision distance vision and ability to adjust focus.

EOE/AAPM/F/D/V

Security Guard / Securitas Security/ Dallas TX/ TXDPS License # B01835