Technical Support Engineer - Weekend Days
Technical Support Engineer - Weekend Days
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$ 100000 - 129000
1 Vacancy
Job Description
Job Summary
***Unique opportunity to support all areas of NetApp within a 3 day workweek. This particular opportunity will likely cover all verticals within the Support Center with an emphasis on our ONTAP offerings.***
The Technical Support Engineer on our weekend days team provides technical support to field engineers technicians and product support personnel who are diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer systems complex software or networked and/or wireless systems. You respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You report design reliability and maintenance problems or bugs to design engineering/software engineering. You also may be involved in customer installation and training and provide support to customers/users where the product is highly technical or sophisticated.
This is a weekend day opportunity with a 3-dayworkweek consisting of Saturday Sunday and Monday - 7am-8pm ET/6am-7pm CT and can be located in Wichita KS or Raleigh/Durham NC.
Job Requirements
Solid understanding of the following protocols and applications:
- Analyzing and tuning storage performance
- NetApp Storage System operating systems such as Data ONTAP
- NetApp solutions developed around specific applications involving FAS storage systems
- The usage of tools logs and support tools needed to analyze system issues (such as perfstat packet traces ASUP logs etc.)
- NFS the UNIX remote file sharing protocol
- CIFS the Windows NT remote file sharing protocol
- SAN connectivity methodologies for storage systems
- TCP/IP and Networking
Must have at least 1 or more area(s) of expertise such as:
- NetApp hardware platforms and peripheral devices
- Data ONTAP operating system and NetApp High-Availability (HA) technology
- UNIX/Linux configuration administration and technical support
- Microsoft Windows environment configuration system administration and technical support
- NAS and/or SAN storage and surrounding infrastructure
- Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS NIS and Active Directory)
- NetApp Cluster-Mode Storage Solutions and related technologies
- The interoperability of enterprise applications (such as Microsoft Exchange Microsoft SQL Server Oracle and SAP) with NetApp storage systems and solutions
- Server and Desktop Virtualization Solutions (such as VMware)
Education
- Typically requires a Bachelors degree and a minimum of 5 years of related experience; or an advanced degree with 3-5 years of experience; or equivalent combination of related education/certifications/training and applicable professional work experience
- Sound written and interpersonal communication and customer service skills are needed in order to work successfully with customers in high-stress and/or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Compensation:
The target salary range for this position is $100000 - $129000. The salary offered will be determined by the candidates location qualifications experience and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards reflecting a variety of factors and include a comprehensive benefits package. This may cover Health Insurance Life Insurance Retirement or Pension Plans Paid Time Off (PTO) various Leave options Performance-Based Incentives employee stock purchase plan and/or restricted stocks (RSUs) with all offerings subject to regional variations and governed by local laws regulations and company policies. Benefits may vary by country and region and further details will be provided as part of the recruitment process.
Employment Type
Full-Time
