Service Administrator
Service Administrator
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Being responsible for managing the ordering and tracking of parts for both warranty and non-warranty repairs ensuring all parts are correctly booked into systems like Hansa or Fixable.
- Liaise with suppliers follow up on outstanding parts and client payments and handle administration related to board-level repairs and loan devices.
- The role includes sending service quotes communicating with clients about collections and deliveries managing the daily service driver schedule (via D-Trak) and handling support tickets through Freshdesk.
- Overseeing stock control by conducting regular stock takes returning faulty parts for credit and preparing for annual audits.
- Additional duties include assisting at the front counter helping with the booking in of client devices updating job progress and supporting trade-in device processes.
Requirements
- Matric certificate.
- Effective people relationship-building skills.
- Good verbal and written communication skills.
- Good numeracy skills able to count and perform simple calculations (e.g. add subtract multiply and divide) accurately and efficiently.
- Able to work on multiple tasks simultaneously.
- Good Telephonic skills.
- Computer literate.
- Good time management planning and organization skills.
- Good technical orientation.
Service Administrator, Grade 12, IT Services
Education
Matric
Employment Type
Full Time
