Customer Service Representative -14507
Customer Service Representative -14507
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$ 1000 - 1500
1 Vacancy
Job Description
Title: Customer Loyalty Specialist
Location: Remote (South Africa preferred)
Hours: Monday-Friday 12:00pm - 8:00pm Central Time (subject to confirmation)
Reports To: Sales Lead / Founder
Salary Range: $1000-$1500/month depending on experience (targeting $1300)
About the Company
A fast-growing hearing health platform focused on transforming how people discover understand and access hearing solutions. The company combines expert-led content cutting-edge e-commerce and personalized customer support to guide users from research to purchase. Their mission is to make hearing health more approachable affordable and effective for everyone.
Role Overview
We are hiring a Customer Loyalty Specialist to support prospective and current customers through high-quality digital-first service. You will be the first point of contact for pre-sales questions and service inquiries helping customers via SMS email and online messaging - direct phone calls. Youll collaborate closely with internal teams and help deliver a warm informed and efficient customer experience that builds long-term trust.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through email SMS and internal ticketing systems
- Create tickets based on voicemails and respond via written channels to ensure customers feel supported
- Provide product and policy information (e.g. 45-day return policy) and assist with general support questions
- Escalate complex questions to the appropriate internal teams (e.g. audiology fulfillment)
- Use CRM software to track interactions manage workflows and document customer issues
- Participate in team stand-ups (Monday Wednesday Friday) and communicate via Slack throughout the day
- Collaborate cross-functionally to ensure seamless handoffs and shared visibility
Key Tools
- HubSpot (CRM)
- Shopify (e-commerce platform)
- Aircall (phone platform for internal use only no external calling)
- Slack (internal communications)
Ideal Candidate Profile
- 2 years of experience in customer service ideally in digital-first or e-commerce environments
- Excellent written English clear warm and concise communication is essential
- Familiarity with CRM platforms (HubSpot preferred)
- High attention to detail and ability to juggle multiple customer threads
- Empathetic upbeat and solution-oriented personality
- Self-starter who can work independently in a remote environment
- Comfortable joining internal voice meetings (Zoom Google Meet etc.
Success in This Role Looks Like
- Fast friendly responses that increase customer satisfaction and drive loyalty
- Seamless internal communication and proper use of ticketing tools
- Increased conversion through helpful and proactive pre-sales support
- Accurate documentation and follow-up that reduces repeat inquiries
Compensation and Benefits
- Monthly salary: $1000$1500 depending on experience
- Approx. 1 week of PTO per year U.S. public holidays
- Fully remote work environment
- Opportunity to join a supportive mission-driven team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
