Consultant, Functional Support
Consultant, Functional Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To maintain service and application stability availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience
Qualifications :
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
5-7 years
Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other
5-7 years
Proven experience in application of service management processes and frameworks
Additional Information :
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Strategies
- Documenting Facts
- Establishing Rapport
Technical Competencies:
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
