Support Specialist
Support Specialist
Posted on :
12-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Summary
We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support this role you will be responsible for managing hardware activities for all GEO regions including coordination of hardware returns shipments replacements etc. Additionally you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.
Job Roles and Responsibilities:
- Act as the first point of contact for customers seeking how-to assistance primarily through a ticketing system
- Perform remote basic troubleshooting through diagnostic techniques and pertinent questions including standard IT networking and application issues
- Service users via incident request and change management processes
- Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.
- Direct unresolved issues to the next level of support personnel or to the right resolution groups.
- Provide accurate information on IT products or services utilizing the documentation and processes in place.
- Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling including proper ticket triaging prioritization customer updates as per existing SLA s etc.)
- Proactively follow up on open cases in your queue escalating timely to management for guidance if required.
- Identify suggest and engage actively in possible improvements to procedures.
- Support actively ongoing documentation efforts building knowledge base articles.
Requirements
- Able to work independently remotely from home and on company premises in Bangalore
- Fluent in Spoken and Written English
- Able to work EMEA & APAC office hours
- Intermediate IT skills.
- 2 years experience working in an IT environment
- Asset management experience.
- Windows & MacOS operating system experience.
- Knowledge of the ITIL reference model is preferable.
Benefits
- Health insurance coverage for self spouse and kids.
- Retirement savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
