Sr Associate Technical Support
Sr Associate Technical Support
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Job Description
TITLE: Sr Associate Technical Support
Process: INTERNATIONAL BLENDED PROCESS (EMAIL/INBOUND)
Work Location- Tech Mahindra Hinjewadi Phase 3
Location: Pune Maharashtra
Role & responsibilities
Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs concerns and feedback and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.
Required profile
Min 12 month of international Voice experience
In Billing (Understanding of recurring bills Billing cycle Changes Due date Prorate charges Auto-Pay & Surcharges Service charges and taxes)
Experience resolving customer issues in billing
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in US environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
-Cab Facility both ways Pick up and drop within Transport radius.
- Joining bonus
Job Type: Full-time
Pay: 430000.00 - 450000.00 per year
crm documentation,customer,logical thinking,bonus,multitasking,billing issues resolution,customer service,communication,problem-solving,crm,technical support
Employment Type
Full Time
