L1 Desktop Support Engineer TH
L1 Desktop Support Engineer TH
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- The Band 1 Desktop Technician will provide day-to-day local and remote desktop support troubleshooting hardware and software issues and documenting resolutions in a ticketing system.
- Customer Interaction: The technician will facilitate customer resolutions and engage with supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
- Technical Responsibilities: Responsibilities include installing upgrading and troubleshooting various operating systems (Windows and MAC) and applications as well as providing support for printers and other hardware.
- Preventative Maintenance: The role involves performing general preventative maintenance tasks on computers laptops and printers along with remedial repairs on authorized peripheral equipment.
Requirements
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
- Proven ability to multi-task effectively determine priorities and meet SLA s.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Language & Communication: Fluent in both spoken and written Thai and English.
Benefits
Employment Type
Full Time
