Renewals Services Consultant, Major Accounts
Renewals Services Consultant, Major Accounts
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Job Description
Your Career
As a Renewals Services Consultant youll play a mission-critical role in our renewals engineworking across data pricing systems and stakeholders to ensure smooth timely and accurate renewals. Supporting major and selected enterprise accounts youll manage complex data sets produce customer-facing quotes and partner closely with Field Sales and Channel teams.
Youll also be instrumental in process improvements and mentoring junior team members as we scale.
Your Impact
Pre-Sales Operations for Major Accounts
- Analyze installed base and subscription data to identify upcoming renewals
- Clean triangulate and validate data across systems to ensure accuracy
- Provide data insights and value propositions on opportunities
- Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh
- Generate price quotations aligned with historical pricing and current standards
- Collaborate with Field Sales and Channel Partners to refine and finalize proposals
- Support custom requests pricing exceptions and escalations with cross function stakeholders
- Handle high-complexity and high-value opportunities for Major Accounts
Post-Sales Support for Major Accounts
- Address order administration and renewal processing issues
- Ensure accurate customer data (contacts registration usage) in systems
Continuous Improvement
- Recommend automation process enhancements and tools to improve speed and accuracy
- Share knowledge and best practices with junior team members
Qualifications :
Your Experience
- 4-7 years in inside sales or renewal sales sales operations complex deal desk or senior pricing roles
- Experience with Enterprise sales motion and channel sales models (distributors resellers)
- Strong communication business judgment and attention to detail
- Comfortable working with large volumes of data to support decision-making on renewal strategy and action plan
- Advanced Excel skills (lookups pivots logic functions) and exposure to Salesforce or ERP/CPQ systems
- Experience handling complex deal commercials
- Ability to work independently in a cross-functional fast-paced environment
Preferred:
- Familiarity with Power BI Power Query PowerPivot or Tableau a plus
- Proficiency in Mandarin to support collaboration with Mandarin-speaking customers and stakeholders across the JAPAC region.
Additional Information :
The Team
Our Go-To-Market team is driven agile and deeply committed to advancing our industry and creating a safer world. We foster a culture of respect ownership and inclusion where everyones voice matters. Our empathetic leadership is accessible and provides the necessary support for authentic connections. Innovation thrives in our environment and we celebrate achievements while maintaining high standards. Our culture encourages personal and professional growth with leaders and teams supporting each other through objective feedback. Join us and be a part of a dynamic accountable and empowering work experience.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
