Guest Service Agent
Guest Service Agent
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
- To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
- Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
- Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
- Daily bucket check and sort-out the billing errors which we may have against the guest package and other enclosures.
- Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
- Coordinate and cooperate with all the operational departments and support for daily operational needs.
- Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Anantara
- Train and buddy-up with your new team members as the supervisors assign you during your daily shifts.
- To be available for the arrivals and departure welcome and farewell team during the shift.
- To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
- After every check-in make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.
- During the desk shift all the telephone callas and in-room dining food orders to be handled with utmost profession.
Qualifications :
- Previous experience in a similar role (Minimum 2 Years) in a five-star resort
- Strong commercial/business acumen
- Experience with Front Office Systems
- Fluent in English both written and verbal
- Must possess effective time management skills
- Must have an optimistic approach to guide counsel the employees in pressure.
- Must currently hold the role applying for
- Should have qualifications matching to position applying for
- Trackable references to support the role applied for
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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