Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests at every stage of their stay.
In this role you will;
- Provide exceptional service during check-in check-out and throughout the guest stay;
- Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
- Handle guest queries requests and feedback promptly and with a solutions-focused approach;
- Maximise occupancy through upselling and promoting hotel services;
- Maintain accurate payment handling and compliance with hotel policies.
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements requests and activities;
- Ensure procedures are followed in relation to guest confidentiality and safety;
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotels financial data and the ease in shift changes.
Qualifications :
What we are looking for
We are looking for bubbly and smiley individuals to be called Heartists that fit the below descriptions:
- Exceptional customer service skills communication and time management skills;
- Professional appearance that will represent our brand well;
- A friendly and outgoing personality;
- Proven ability to work as part of a team;
- A willingness to use initiative and strong problem solving skills;
- Strong analytical skills with a high level of computer literacy and accuracy;
- Flexibility to work a rotating roster including mornings evenings weekends & public holidays.
Additional Information :
What is in it for you
- Learning & development opportunities.
- Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
- Onsite parking duty meals and free laundry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
