Guest Service Supervisor
Guest Service Supervisor
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
This role requires a professional demeanor and a commitment to providing exceptional service to guests from diverse backgrounds. The position encompasses multiple functions including information provision diplomacy sales hotel representation and public relations all of which must be executed with the utmost professionalism efficiency and courtesy.
- Monitor daily guest arrivals to ensure all reservations are honored requests are fulfilled and guest expectations are met.
- Maintain comprehensive knowledge of all hotel products services and facilities including room types and rates food and beverage outlets and promotions and spa and health club offerings.
- Ensure full compliance with all brand standards and Front Office Standard Operating Procedures for self and team members.
- Oversee guest experience to guarantee positive and memorable stays for all patrons.
- Provide leadership and guidance to front office staff to maintain high standards of guest service.
- Resolve complex guest issues and complaints in a timely and professional manner.
- Collaborate with other departments to ensure seamless guest experiences across all touchpoints.
- Conduct regular training sessions to keep staff updated on hotel policies procedures and service standards.
- Analyze guest feedback and implement improvements to enhance service quality.
- Manage front office operations during assigned shifts including staff scheduling and task delegation.
Qualifications :
- Minimum of 3 years of experience in a supervisory role within the hospitality industry
- Proven track record of delivering exceptional guest service and managing guest relations
- Strong leadership and team management skills
- Excellent communication skills both verbal and written
- Proficiency in Front Office Management Systems (e.g. Opera )
- Fluency in English; additional language skills are a plus
- Demonstrated ability to multitask and work effectively in a fast-paced environment
- Strong problem-solving and decision-making skills
- Flexibility to work varying shifts including nights weekends and holidays
- Knowledge of hospitality industry trends and best practices
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Ability to maintain composure and professionalism in high-pressure situations
- Certification in hospitality management or customer service is a plus (e.g. Certified Hotel Administrator)
- Experience with revenue management and budgeting preferred
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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