Guest Service Associate @ ibis Thane
Guest Service Associate @ ibis Thane
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
- Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
- Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation productivity morale and guest service.
- Identify optimal cost effective use of the resources and educate the team on the same.
- Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival
- In the absence of the Assistant Manager - Guest Service ensure to take guest orders advice guests on specials menu options maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
- Ensure to handle the luggage in a courteous and efficient manner.
- Control room inventory and assign room per guest needs.
- Ensure to be familiar with the property lay out fire exits and elevator locations.
- Report any equipment malfunction emergency situations or suspicious persons to the Guest Service Manager.
- Ensure that breakage pilferage and spoilage are kept to a bare minimum.
Qualifications :
Degree/ Diploma in Hotel Management
Prior experience in Hotel
Additional Information :
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
- Results and service oriented with an eye for details
- A team player & builder
- A motivator & self-starter
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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