Applicant - GDS

• Handle travel-related service requests through inbound/outbound voice communication.
• Use Amadeus GDS (Cryptic platform) to manage airline bookings issue/reissue tickets and process exchanges and refunds.
• Assist with flight cancellations fare recalculations and itinerary modifications based on customer needs.
• Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
• Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
• Maintain process quality and SLAs while delivering exceptional customer service.

Qualifications :

Education Qualification - High school Diploma / Graduate any will do.

Work Experience - 12 months travel GDS background

Excellent verbal and written communication skills.

Strong problem-solving skills and ability to work in a team-oriented environment.

Additional Information :

• Flexible to work in rotational shifts including night shifts weekends and public holidays.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

Remote Work :

No

Employment Type :

Full-time