Senior Business Analyst US / EMEA Region
Senior Business Analyst US / EMEA Region
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Job Description
Job Title: Senior Business Analyst US / EMEA Region
Experience: 6 8 Years
Location: Pune
Department: Pre-Sales & Onboarding
Reports To: Senior Director Pre-sales & Onboarding
Company Overview
Conversive (powered by SMS-Magic) is a global Conversational AI and messaging platform enabling compliant intelligent and scalable customer engagement. Trusted by 3000 businesses across North America Europe and APAC we help organizations accelerate revenue reduce response times and elevate customer experience.
Our platform integrates seamlessly with leading CRMs like Salesforce and HubSpot and supports multi-channel communication (SMS WhatsApp Facebook Messenger etc.) all built on a foundation of strong security and consent-based messaging.
About the Role
We are seeking a highly analytical and customer-facing Senior Business Analyst to partner with our Sales and Solution Engineering teams for the US/EMEA region. This role requires a blend of strong analytical skills pre-sales solutioning experience and the ability to engage confidently with mid to large enterprise customers.
You will drive discovery conversations translate business requirements into solution proposals and ensure a seamless handoff between Sales Product and Onboarding teams. Your role will directly impact win rates deal velocity and customer satisfaction through value-based solutioning.
Key Responsibilities
Discovery & Requirement Gathering
Collaborate with sales teams to conduct deep-dive discovery sessions with US/EMEA prospects and customers.
Uncover business challenges user workflows and technical constraints.
Research target accounts and industry trends to personalize solutions.
Solution Design & Value Mapping
Create clear BRDs Solution Decks process maps and data flow diagrams for stakeholder alignment.
Translate customer pain points into actionable solution blueprints and product configurations.
Work cross-functionally with Product Sales Engineering and Onboarding teams to build feasible scalable solutions.
Proposal & Stakeholder Management
Draft and present persuasive solution proposals tailored to industry geography and account maturity.
Support RFP responses capability overviews and custom demos in coordination with regional sales teams.
Act as a trusted advisor in high-stakes discussions with US/EMEA client stakeholders.
Documentation & Handoff
Ensure precise documentation for seamless project transitions and delivery handovers.
Build and maintain a repository of reusable components reference architectures pitch decks and use cases.
Continuous Improvement
Gather post-sale feedback to refine solution positioning and identify product gaps.
Support the product roadmap by providing region-specific insights and customer intelligence.
Requirements
Bachelor s or Master s degree in Business Engineering or related discipline.
8 years of experience in Business Analysis Pre-sales Consulting or Solution Design for SaaS or CPaaS platforms.
Experience working with North America/Europe-based stakeholders.
Strong command of solution selling principles stakeholder management and client communications.
Proven ability to articulate technical and business solutions to cross-functional audiences.
Proficiency in BRDs FRDs UML diagrams user stories and release documentation.
Familiarity with Salesforce HubSpot or other CRM systems is a plus.
Nice to Have
Prior experience in messaging platforms conversational AI or communication APIs (Twilio MessageBird etc.)
Exposure to CPaaS SaaS deployment models and enterprise sales cycles.
Understanding of compliance frameworks (e.g. HIPAA GDPR) relevant to messaging.
Benefits
Why Join SMS-Magic
Be part of a fast-growing global company with clients in over 30 countries.
Work at the intersection of customer strategy technology and product innovation.
Influence deals and product evolution through strategic insight.
Flexible working model with global exposure and leadership visibility.
Salesforce implementation
Employment Type
Full Time
