Duty Manager
Duty Manager
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru India. As a Duty Manager you will play a crucial role in overseeing daily operations ensuring guest satisfaction and maintaining smooth communication between departments. This position requires a detail-oriented professional who can thrive in a fast-paced environment and make decisive actions to uphold our high standards of service.
- Oversee daily hotel operations ensuring efficiency and adherence to company policies and procedures
- Manage and coordinate activities across different departments to deliver exceptional guest experiences
- Handle guest complaints and resolve issues promptly and professionally
- Perform night audit duties during night shifts including producing required business reports
- Provide leadership and support to the Front Office team
- Conduct regular inspections of public areas and guest rooms to maintain quality standards
- Implement and monitor safety and security procedures to ensure guest and employee well-being
- Collaborate with department heads to identify areas for improvement and implement solutions
- Train and mentor staff to enhance their skills and promote a positive work environment
- Assist in managing inventory and controlling operational costs
- Represent the hotel management in the absence of senior leadership
Qualifications :
- Proven experience in a similar role within the hospitality industry
- Bachelors degree in Hospitality Management or related field preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management systems and Microsoft Office suite
- In-depth knowledge of hotel operations and industry standards
- Experience in handling guest complaints and conflict resolution
- Familiarity with night audit procedures and financial reporting
- Strong problem-solving and decision-making skills
- Ability to work flexible hours including nights weekends and holidays
- Detail-oriented with excellent organizational and time management skills
- Adaptability to work in a fast-paced dynamic environment
- Commitment to delivering exceptional customer service
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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