Product Excellence - AI Architect

Company Description

It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing maintaining and delivering a portfolio of advisory and starter pack engagements in partnership with Sales Inspire Value AI Solution Success Product Success Platform Outbound Product Management and Customer Excellence. As an AI Architect you will drive customer outcomes roadmap and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNows GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization.

• Hands-on delivery of ServiceNows GenAI capabilities to customers
• Providing technical advice and guidance to customers on how to best utilize ServiceNows GenAI technologies to achieve their business objectives
• Collaborate with cross-functional teams including sales marketing and product development to ensure the successful deployment of ServiceNows GenAI solutions
• Lead GenAI enablement programs for the broader Customer Excellence organization
• Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI and apply this knowledge to continuously improve and evolve ServiceNows Impact GenAI accelerator offerings
• Contribute to thought leadership and point-of-view documents white papers knowledge base articles and other documentation to make information about ServiceNows GenAI capabilities more accessible to the broader Impact Delivery organization customers and partners
• Creation of HealthScan Definitions to evaluate GenAI readiness and GenAI platform health

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Overall 12 years of work Experience with relevant 4 years of ServiceNow Platform Architecture experience.
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired
• At least 5 years of experience in a technology advisory role with a focus on Artificial Intelligence Machine Learning or Data Science is preferred
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions
• Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced dynamic environment
• Familiarity with Agile methodologies and experience working in an Agile environment
• Strong problem-solving skills and ability to work independently or as part of a team
• Experience working with cross-functional teams including data scientists engineers sales and marketing professionals
• Strong industry connections and network with the ability to leverage relationships to drive business growth and partnerships
• Customer-focused mindset and commitment to delivering high-quality results
• Must be able to travel up to 50% annually

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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