Workplace Adoption Enablement Specialist

The Workplace Adoption Enablement Specialist plays a pivotal role in driving the adoption of digital tools workplace technologies and hybrid working models. This role blends strategic influence with some hands-on-delivery shaping adoption strategies creating impactful learning experiences and working closely with teams to embed change. A key focus is fostering a culture of self-learning where colleagues are self-directed feel empowered to explore learn and build confidence in using workplace tools through simple engaging and on-demand resources.

This role focuses on:

• Influencing technology and workplace decisions by engaging with stakeholders early identifying potential adoption challenges and proactively shaping solutions to ensure smooth roll outs
• Defining the future of how colleagues adopt and benefit from technology and the workplace and building strategies to get there
• Embedding adoption into key initiatives to ensure changes are colleague centric and drive long-term impact
• Supporting strategic transformation while remaining hands-on through enablement activities and team engagement
• Leverage data and insights to track adoption refine strategies and continuously enhance the colleague experience

By focusing on these activities the Workplace Adoption Enablement Specialist ensures that colleagues have the knowledge confidence and resources to fully leverage digital collaboration tools AI-powered solutions and hybrid ways of working empowering them to be more productive and enhancing their overall workplace experience.

Key Areas of Responsibility/Accountability 

Strategic Enablement & Adoption

1. Develop and lead workplace and technology adoption strategies that align with broader transformation programmes and organisational change initiatives
2. Act as a strategic partner to project programme and change teams embedding adoption thinking early in the process to influence planning roll out and communications
3. Create colleague personas workflows and journey maps to ensure adoption strategies are tailored relevant and inclusive across diverse colleague needs and working patterns
4. Build strong cross-functional partnerships across Informa particularly with HR Internal Communications & Learning and Development to ensure alignment maximise impact and support the One Informa approach

Content Creation & Enablement Delivery

1. Design and oversee the delivery of engaging self-service learning resources (e.g. microlearning videos interactive guides FAQs) tailored to varying colleague needs and work styles
2. Leveraging emerging tools such as AI-powered content platforms to scale resource creation personalise learning experiences and explore more intelligent intuitive ways of delivering knowledge
3. Ensure all training materials are easily accessible current and insight driven adapting content based on colleague feedback usage trends and evolving technology
4. In alignment with other teams across Informa develop and curate a centralised learning ecosystem embedding resources across multiple channels workflows and touchpoints
5. Maximise the use of external partners vendors and internal SMEs to support content production and localisation ensuring quality consistency and scalability

Colleague Engagement & Adoption Activation

1. Increase visibility and build relationships across teams by engaging face-to-face running drop-in sessions Q&As and informal walk-arounds to support change
2. Work closely with relevant teams to understand their unique needs and deliver targeted adoption interventions
3. Act as a trusted advisor to help demystify new tools and guide teams through behaviour change in their digital and workplace environments

Measurement & Continuous Improvement

1. Use data usage metrics and colleague insights to measure the effectiveness of adoption strategies and learning resources
2. Identify trends track engagement and proactively adjust approaches to improve reach and impact
3. Present findings and recommendations to key stakeholders demonstrating how adoption activity is driving productivity and enhancing the colleague experience

Qualifications :

1. Strategic Influencer: Can challenge shape and influence technology and workplace adoption decisions ensuring solutions work in practice not just on paper
2. Proactive Problem-Solver: Spots issues before they arise adapts quickly and takes ownership of driving improvements to technology physical workspaces and flexible working models
3. Tech-Savvy Visionary: Deep understanding of modern workplace technologies and their potential to enhance colleague experiences with an eye on emerging trends and future developments in digital collaboration and AI-driven solutions.
4. Empathy for People: Understands how technology and workplace environments impact and interacts with colleagues and can craft adoption strategies that align with adoption strategies that align with diverse ways of workingwhether in-office remote or hybrid.
5. Analytical with a Human Touch: Combines data-driven decision-making with a people-first approach ensuring that adoption initiatives improve both digital fluency and overall workplace engagement.
6. Engaging Collaborator: A natural connector who thrives on building relationships and embedding technology and workplace adoption efforts across all levels of the organization.
7. Exceptional Communicator: Able to translate complex digital tools and workplace innovations into simple relatable and engaging messages tailored to diverse audiences with a creative flair for storytelling visual communication and delivering compelling adoption experiences
8. Self-Motivated Go-Getter: Thrives in an autonomous fast-paced environment always looking for ways to improve adoption success.

Experience

• Proven experience in workplace technology adoption enablement or digital change roles with a strong understanding of both physical and digital workplace environments
• Demonstrated ability to shape and deliver strategic adoption plans that align with organisational change initiatives and improve colleague experience
• Comfortable engaging directly with teams across functions to build relationships gather insights and drive in-person adoption and behaviour change
• Experience working cross-functionally with stakeholders such as HR Internal Comms IT and Learning teams to deliver integrated and aligned adoption strategies
• Strong background in developing or commissioning self-service learning resources using modern tools (e.g. AI content platforms microlearning tools video)
• Skilled in using data and feedback to measure adoption success track engagement and iterate on enablement approaches

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at 

Our benefits include;

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely 
• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves.
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes 
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law.

Ask us or see our website for full information.

Remote Work :

No

Employment Type :

Full-time