Your role as RPG Programmer Analyst
- Act as 4th Line Support for the Business.
- Be an escalation point for our 2nd and 3rd Line Team Members.
- Use RPG and Coding skills to aid resolution of fixes and improve/undertake development of systems.
- Use EDI skills to help onboard and maintain the business EDI systems.
- As part of the team manage our application portfolio to maintain our aggressive system uptime targets whilst ensuring systems are upgraded patched and maintained in a proactive and timely manner.
- Be responsible for delivery of agreed incident SLAs and ensure all the support issues are fully understood managed and resolved.
- Own root cause targeting for the team to minimise the volume of issues and improve the customer experience of applications.
- Liaise with wider IT teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concerned.
- Work closely with internal teams and 3rd party suppliers to improve system performance reliability and usability
What youll bring
- Excellent communication skills combined with a high degree of enthusiasm drive and commitment.
- Taking part in Out of Hours rota.
- Ability to engage and prioritise work to ensure SLAs are met in agreed timescales.
- Have a personal drive to stay ahead of the market by researching and understanding.
- Ability to work independently.
- Strong interest in technology overall.
- An ability to cope and thrive in a fast paced dynamic and fun environment with varied and multiple demands.
- A can do attitude with tenacity drive initiative and creativity.
- Care about doing a great job and exceeding expectations with the quality of what you do.
- Good understanding of Data Protection and handling of PII and business confidential data.
#LI-AP1
Qualifications :
Required Skills
- Infor System 21 (Aurora).
- RPG Programming Language.
- Building and using testing plans.
- The ability to build relationships with key customers at all levels.
Preferred skills
- Understanding of satellite Windows based systems to core ERP.
- Understanding of hospitality or brewing industry and relevant technologies.
Additional Information :
Were all about rewarding our teams hard work thats why
Youll receive a competitive salary pension contribution as well as:
- The chance to further your career across our well-known brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
- Free employee assistance program mental health well-being financial and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank.
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn 1500 for referring them!
- Wagestream access your wage before payday for when life happens.
- Retail discounts Receive up to 30% off at Superdrug exclusive discounts with three mobile along with many more
Remote Work :
No
Employment Type :
Full-time