REPRESENTATIVE, EXPORT CLIENT SERVICES - CARS / HAZ Cargo

Position Summary

The Representative Export Client Services is responsible for the efficient flow of customer communication and processing to ensure the movement of our shipments being exported out of Canada. This requires a strong customer service approach in conjunction with the execution of technical functions such as critical thinking solution / result-oriented attention to details pro-activeness ability to work as a team with internal stakeholders.  

The Export Client Services Representative is a crucial role that requires individuals to develop a well-rounded set of skills to execute and understand the technical aspects related to the cycle of an export container and be confident to interact with our customers when managing their inquiries. The development of experience will require team members to gain experience and knowledge from each area within Client Services including Bookings Documentation and Customer Service. MSC Canada aspires to be the top a service provider with customer experience at the forefront of all interactions. 

Level of Responsibility  

Increased handling tasks with greater independence; Responsible for quality and timeliness of personal work. Contributing to projects with guidance supporting team/organizational objectives. 

Key Tasks 

• Ability to communicate with the utmost professionalism and operate in a proactive manner with the customers inquiries and requests.  
• Express a passion for customer service and an approachable demeanor with positive outlook and sense of urgency.  
• Management and resolution of customer inquiries and requests to provide a viable solution.  
• Management of escalation process to ensure an optimal customer experience.  
• Professional communication through all channels (email and telephone).  
• Relationship development with our customer base and global agencies and support to all internal stakeholders  
• Maintain accurate and up-to-date records of all Booking-documentation and educate customers about its requirements and procedures.  
• Performance requirements in line with our defined KPIs.  

*Please note that there may be other tasks that pertain to the position not indicated above. 

Qualifications :

Skills / Experience: 

All MSC Canada employees are expected to exhibit theMSC Values striving to drive customer centric results in all interactions with colleagues and customers alike.  

• 3 years experience in a customer service environment  
• Educational background in logistics/operations/supply chain an asset.  
• Detail oriented and customer focused.  
• Ability to work in a fast-paced environment detail-oriented multi-task and work under pressure towards deadlines.  
• Ability to access retrieve format data using various business systems and produce standard/nonstandard reports.  
• Understanding of customer service principles and practices.  
• Demonstrated experience in PC software applications (MS Office) and other related office systems.  
• Experience operating within ERP systems or Transportation Management systems.  
• Excellent verbal and written communication skills in both English and French (additional languages an asset). 

Additional Information :

Why Join MSC Canada

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company supporting our vision shaping our culture and establishing our future direction.

Great people who work hard and look out for each other because were a teamits that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship leadership and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

MSC Canadas Commitment to a fair talent acquisition process: 

AI Disclosure 

At MSC Canada we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts. 

Vacancy Clarity 

Existing Vacancy: This position is for an established role that is currently open. 

Timely Communication 

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.  

Remote Work :

No

Employment Type :

Full-time