Customer Support Rep
Customer Support Rep
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
Im a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Monday through Friday
8:30am to 5:00pm
Parma Ohio
Benefits
Benefits offered: medical dental vision accident critical illness life 401k college tuition benefit program
Health benefits waiting period: 1st of the month after a 60-day waiting period from your start date
401k match: 50% match on your contributions up to 6% of pay (max match 3%)
401k eligibility begins after six months of service
Responsibilities
Initial contact for students and their guardians for technical support issues
Receive or initiate contact with customers to understand and document issues
Follow knowledge base articles and standards to troubleshoot and resolve issues
Escalate issues when necessary and advocate for urgency when needed
Document customer info triage steps solution or escalation notes
Follow-up with customers to confirm that solutions are acceptable
Monitor queues to ensure compliance with SLA requirements
Provide highest level of responsiveness and service possible
Requirements
Outstanding communication skills
High level of emotional intelligence
High level of empathy care and compassion
Customer Service or Customer Support experience
Ability to document customer issues quickly and courteously
Team player mentality flexible for shift changes or modifications
Ability to focus with a high degree of accuracy and thoroughness
Communicate via phone instant messenger / chat email and ticket entries
Previous experience using a ticketing system is preferred
Next Step
Email your resume to for more information
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President
care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
Employment Type
Full Time
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