THE OPPORTUNITY

At Tradebyte we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued supported and empowered.

We offer flexible work schedules professional development opportunities and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected because youre unique and that matters to us.

As we continue to grow were looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte an independent company within the Zalando Group.

ABOUT THE ROLE

Are you passionate about delivering exceptional digital service to customers building high-performing teams and driving real impact for major fashion and lifestyle brands to thrive in the Marketplace (and ) world

Tradebyte - the leading integrator for Fashion & Lifestyle brands across Europe and an independent company within Zalando Group - Article Onboarding Services (AOS) team plays a crucial role in helping brands bring their products online quickly and efficiently reducing time-to-online (TTO) and enabling Marketplace success. As a Senior Team Lead for AOS Operations youll lead a growing team of experts optimize service delivery at scale and collaborate with some of the industrys most recognized brands. This role will also be crucial in extending Tradebytes value proposition by collaborating in developing new service lines to scale and evolve Professional Services.

AOS is growing rapidly supporting over 100 brands and split into specialized sub-teams to better serve our partners. Your leadership will be critical to scaling this function ensuring excellent service delivery and developing the next generation of talent at Tradebyte.

WHAT WED LOVE YOU TO DO (AND LOVE DOING)

• Service Delivery & Operational Excellence: You ensure high-quality efficient delivery of AOS services that meet or exceed SLAs and KPIs; You ensure high service adoption low service churn and high levels of service satisfaction

• Strategic Resource & Capacity Management: You plan and allocate team resources effectively to balance workload and meet seasonal or project-specific demands.

• Leadership & People Development: Lead motivate coach and grow a high-performing team through regular feedback mentoring and development planning.

• Stakeholder Management & Communication: Act as the main point of contact and escalation ensuring transparent communication with internal and external stakeholders.

• Service Development & Innovation: Drive continuous improvement and collaborate on developing new service lines to scale and evolve Professional Services offering.

WED LOVE TO MEET YOU IF

• You have relevant experience working in a digital service-oriented environment (ideally marketplace operations / customer support) supporting both technical and non-technical needs

• You have proven experience in team leadership including performance management coaching and recruitment

• You are a natural problem-solver who thrives in fast-paced high-growth settings

• You have a customer-first mindset: youre proactive empathetic and always thinking two steps ahead

• A can-do attitude that motivates those around you

• You have strong communication skills in English; German or other languages are a plus

• You are skilled in tools like Jira Confluence Salesforce or Service Cloud

WHAT YOU CAN EXPECT FROM US

• Youll play a decisive role in shaping an agile fast-growing international company and be supported by an open-minded working environment

• Competitive salary package employee share shop 40% Zalando shopping discount (30% Zalando Lounge)

• Youll be given various learning and development opportunities to enhance your professional development

• A true hybrid working model with flexibility to work anywhere in Germany. However we would love to meet you in the office at least once to four times per quarter.

• 27 vacation days per year that increase up to 30 days volunteering time off and several sabbatical options after 2 years

• Well help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

• Access to additional German or English classes to improve your language skills

• Visa support for our foreign employees

• A variety of health offers to support your well-being as well as free beverages and fruits