Consumer Duty Delivery Team â Lead
Consumer Duty Delivery Team â Lead
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Job Description
Job Title Lead Associate - Consumer Duty Delivery Team
Division Cross Cutting Policy and Strategy
Department Consumer Policy and Outcomes
Salary London 64900 to 88100 and National 59100 to 80833 (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
The Consumer Duty Delivery Team sits in the Consumer Policy and Outcomes (CPO) Department in the Cross Cutting Policy and Strategy Directorate. The directorates goal is to maintain a regulatory framework that sets clear standards we expect of all firms and individuals in UK financial services to prevent harm to consumers or markets. The team plays a central role in the delivery of the Consumer Duty.
Our delivery work includes: external engagement on the Duty; internal training engagement and embedding of the Duty; drawing together our organisational Consumer Duty workplan; and delivery of cross-cutting work across a range of topics including outcomes monitoring smaller firms and distribution chains.
What will you be doing
We are looking for a talented colleague to join us as a Lead Associate in the Consumer Duty Policy team. The role offers an exciting opportunity to drive forward our approach to realising the benefits of the Duty for consumers and firms.
You will be responsible for the delivery of several cross-cutting projects in the Consumer Duty Delivery team and our approach to proactive and reactive stakeholder management and doing so you will provide input on the teams wider work and shape how we report to senior committees on the progress in implementing the Duty
You will line manage Associates / Senior Associates; work through others to plan and deliver their programme of work; and work closely with the teams manager to motivate and manage the team supporting and developing colleagues
What will you get from the role
This role is an exciting opportunity to drive forward work on the Consumer Duty a high-profile and powerful regulatory intervention that is making a significant positive difference for UK consumers
You will have the opportunity to play a role in making sure the FCA uses its resources efficiently and effectively to deliver good consumer outcomes including the planning and prioritisation of those activities that will have the biggest impact
This role will give you the opportunity to build and develop relationships across the organisation including regular engagement with senior leadership. You will use and develop a range of collaboration and influencing techniques to partner with teams across the organisation. You will have the chance to use creativity lateral thinking and excellent analysis to think about how we can address challenges
Your work will be high-profile intellectually stimulating and supported by a friendly and welcoming team of Consumer Duty experts working together to achieve team successes
Which skills are required
We are a Disability Confident Employer; therefore disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
Minimum
Prior experience in applying analytical skills whether gained in research economics insight or policy work
Experience of delivering project work as part of high-performing multi-disciplinary teams
Prior experience in building and maintaining senior stakeholder relationships both internal and external
Essential
Experience of planning overseeing and driving delivery of projects
Confidence in playing a leading role in teams generating enthusiasm and engagement helping colleagues to deliver effectively and helping them grow
Experience of influencing and persuading internal and external stakeholders with authority and credibility
A proven ability to identify and analyse a variety of information sources to form well-reasoned judgements and make proposals on this basis
Ability to identify and work effectively with a variety of stakeholders across the FCA ensuring collaborative working seeking input and providing constructive challenge
A self-starter with the ability to get up to speed on new issues quickly and work independently to deliver key initiatives identify potential issues and suggest solutions with limited oversight
A team player with a positive and flexible approach and outlook to their work able to achieve shared goals and to support and assist others in delivering
Strong time-management skills with proven experience of delivering multiple tasks within challenging timeframes
Willingness to learn and develop take on new responsibilities get involved in a broad range of issues and workstreams and adopt a flexible approach to the way you work and what you work on
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know 50% of our Executive Committee were the first in their family to attend university.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this we particularly welcome applications from women minority ethnic disabled and neurodivergent candidates for our Lead Associate role.
Benefits of working at the FCA
25 days holiday per year plus bank holidays
Hybrid working (work from home up to 60% of your time)
Private healthcare with Bupa
A non-contributory Pension of at least 8%
Life assurance
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as: Lead Associate - Regulatory
Advert Close 26th August
Candidate Shortlist 28th August
Case study W/C 1st September
Interviews W/C 8th September
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contactVivien Durgo at or Riley Fox at
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
Employment Type
Full-Time
