Bilingual (Spanish-English) Court Operations Associate, Hennepin County, Criminal Traffic Violations Bureau

Hennepin County District Court Criminal Traffic Division is seeking a customer service focused team-oriented Court Operations Associate to contribute to our mission of providing justice to the public. This is a diverse inclusive dynamic professional work environment that promotes equity for all court staff and court customers.

This position assists the general public external agencies the Hearing Office attorneys judges law enforcement and other staff by providing and explaining court rules and procedures. Duties include all aspects of citation processing payments and limited criminal case processing. Work includes performing a variety of general and court clerical tasks which follow well-established standardized data entry methods and procedures.

Example of Duties

• Process a large number of payments such as cash bail maintaining daily financial drawers
• Remain courteous and uphold high professional standards while assisting a high-volume of court customers daily. Customers may be in person at the counter or the Hearing Office or communicating via phone or through electronic means
• Coordinate communicate and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately
• Schedule calendar hearings continuances and other matters
• Prepare and send out notices orders motions and other documents requiring a detailed knowledge of applicable terminology rules and procedures
• Receive enter and process court papers documents and traffic citations into the courts case processing system
• Answer general questions and assist court customers and partners as they navigate through the criminal court process

Typical Qualifications

Minimum Education and Experience

• High school diploma or equivalent
• One (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
  • Examples of relevant job experience: customer service administrative work office and clerical work.
• Fluency in Spanish and English (speaking reading and writing)
  • Selected candidate will be required to pass an oral Spanish-language proficiency exam

Minimum Knowledge Skills and Abilities

• Ability to communicate effectively both verbally and in writing with internal and external customers
• Ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds both as customers and coworkers
• Team oriented with a positive attitude and the ability to establish and maintain respectful effective relationships
• Reliable with the ability to meet commitments and keep work projects on task with minimal supervision
• Ability to understand and follow oral and written instructions
• Ability to learn and retain new material and concepts; make independent judgments based on training resources and experience
• Demonstrates initiative and self-directed completion of work upon knowledge of expectations and goals
• Attention to detail and accuracy
• Ability to multi-task and work well under pressure in a high volume fast-paced environment
• Ability to learn Microsoft Office Suite Adobe Acrobat and other job-related software

Preferred Qualifications

• Knowledge of legal and court systems
• Well-organized and analytical
• Ability to handle financial transactions at the public counter with customers

Supplemental Information

Logistics

The Violations Bureau is located on the Public Service Level of the Hennepin County Government Center in downtown Minneapolis at 300 South 6th Street Court Towers SK-0871. The hours for this position will be between 8:00 a.m. and 4:30 p.m. Monday-Friday; hours may vary depending on division position is currently working primarily onsite with potential for occasional remote work depending on business needs.

Salary Range
The expected starting salary for external candidates is at least $23.50 per hour and may be higher depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible forState of Minnesota employee benefits.

Instructions for Applying

Complete your application with resume attached by August 26th 2025 at 11:59pm. Interviews will be conducted virtually via Microsoft Teams. All employment offers are contingent upon satisfactory results of our background check processes.

This AFSCME-represented position is classified as a Court Operations Associate. This position is posted for bidding internal and external application simultaneously and will be filled in accordance with the AFSCME contract.

Please contact Human Resources with questions regarding this posting via email:; or phone:.