Director of Operations
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Job Location:
Hoffman Estates, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Atom
is on a mission to reimagine the future of naming. Weve built a powerful domain marketplace and branding platform. But were not here to do more of the samewere building a platform from the ground up powered by AI brand-first thinking and a deep understanding of what founders and domain investors actually need to power their business.
Were looking for a Director of Operations to ensure that our marketplace runs smoothly efficiently and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts this is a high-impact cross-functional role that sits at the heart of Atoms day-to-day operations.
What Youll Do
Oversee Daily Marketplace Operations
Lead the execution of core operational functionssupport fulfillment payouts fraud controls and marketplace integrity.Manage and Optimize Support Systems
Own helpdesk tools ticket workflows and customer service processes to ensure quick high-quality resolutions at scale.Coordinate Digital Product Delivery
Ensure purchased domains and other products are delivered to customers smoothly reliably and on time.Collaborate with Product & Engineering
Work closely with core and growth product teams to identify pain points recommend operational improvements and help roll out new tools or processes.Monitor Risk Fraud and Compliance
Maintain systems for fraud detection transaction integrity and account securitybalancing growth with trust and safety.
What Were Looking For
Experience with selling products or software directly to customers online
712 years of experience in operations including 3 years in a senior-level or team lead capacity
Background in SaaS digital marketplaces or high-volume transactional platforms
Proven success managing cross-functional opsespecially with product engineering and support
Excellent judgment in fast-paced high-stakes operational decisions
Familiarity with tools like Intercom Stripe ClickUp or equivalent systems
Analytical mindset with comfort in process design automation and continuous improvement
Bonus Points
Experience managing digital goods fulfillment
Operational background in high-trust environments with fraud or risk components
Prior exposure to marketplaces or fintech-style customer operations
Why Join Atom
At Atom we believe operational excellence is a competitive advantage. Were not just building a marketplacewere designing a best-in-class platform that delivers speed trust and a standout customer experience. Youll be joining a team that values systems thinking innovation and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right this is your opportunity to make a lasting impact.
Location: Hoffman Estates IL (Hybrid: 3 days in-office 2 days remote)
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
