Team Leader
Team Leader
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Job Description
- $103172 super NFP salary packaging benefits
- Permanent Full Time Contract
- Location: Boorloo (East Perth) WA 6004
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose.
Your Opportunity
East Perth Common Ground will provide 112 self-contained apartments with communal areas on-site support services and commercial space offering permanent supportive housing for adults experiencing homelessness rough sleeping or earning a low income. Developed with input from community housing organisations Aboriginal Community Controlled Organisations (ACCOs) and people with lived experience of homelessness this brand-new service is designed to meet the diverse needs of its tenants.
This is an on-site position in a 24/7 residential setting where you will play a vital leadership role in establishing and delivering high-quality tenant support services from the ground up. As Team Leader working under the general direction of senior leaders you will support clients guide employees and ensure consistent service delivery in line with Mission Australias values and program goals. You will be the first point of contact for resolving client-related issues providing expert advice and maintaining a safe supportive environment for both tenants and staff. With a proven ability to lead with empathy integrity and accountability you will help cultivate a culture of trust and respect.
Participation in an on-call roster is required every four to six weeks.
Your Key Responsibilities
- Lead motivate and coach the team to deliver high-quality client-centred services nurturing a high-performing collaborative and client-focused team environment.
- Provide direct supervision guidance and performance management for case management staff.
- Manage a caseload while supporting staff with complex casework and risk planning.
- Coordinate intake assessment and case management processes to ensure consistent service standards.
- Build and maintain strong relationships with partner agencies community housing provider managing the property and community stakeholders.
- Oversee service operations including shift/roster management reporting and compliance with program guidelines.
- Contribute to continuous quality improvement by reviewing and enhancing service delivery practices.
- Provide on-call support on a rotational basis.
Requirementsfor Success
- Relevant degree in community services social work or related field; or equivalent qualifications/experience.
- Minimum 3 years leadership experience in multidisciplinary teams within residential housing AOD mental health or similar community service settings including supervision performance support and conflict resolution.
- Skilled in mentoring and motivating staff with a focus on professional growth and team cohesion.
- Demonstrated expertise in person-centred case management assessment and support planning for vulnerable people.
- Experience engaging with Aboriginal and Torres Strait Islander peoples and communities in a culturally responsive way.
- Deep understanding and proven ability to work effectively with people experiencing AOD issues mental health challenges family and domestic violence homelessness and complex behaviours.
- Strong organisational administrative and case management skills including maintaining accurate client records.
- Ability to remain calm under pressure hold strong professional boundaries and manage competing priorities.
- Experience engaging with diverse stakeholders and managing expectations in a high-demand environment.
- Therapeutic Crisis Intervention (TCI) Certificate or willingness to obtain.
- First Aid and CPR Certification.
- Current and Full driver licence with no restrictions.
Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.
Your Benefits
To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:
- Rewarding work every day you know youre making a real difference
- Not-for-profit salary packaging reducing your tax (details via AccessPay)
- Free external confidential counselling and access to chaplaincy support.
- Volunteering opportunities
- Extra leave available including an additional public holiday additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.
If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at
How To Apply
To be considered for this opportunity click apply and send your application today!
As a committed Circle Back Initiative employer we will respond to your application.
Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you
Employment Type
Full-Time
