Retention and Loyalty Executive
Retention and Loyalty Executive
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Job Description
Location:Glasgow
Flexibility: Opportunity to work from home after training period
Hours:Full time (35 hours per week)
Salary:Circa 26000 per annum
Interviews expected: Late August
This opportunity:
This role focuses on guiding and supporting members and customers through their quote application onboarding and renewal journeys ensuring a seamless and positive experience while fostering loyalty and retention.
In addition to supporting individual members you will manage a portfolio of small corporate accounts developing strategic relationships by understanding their business needs and delivering customised solutions for sustainable and profitable partnerships.
With expert product knowledge and proactive service you will identify opportunities to enhance satisfaction and retention by providing personalised solution-focused support to individual members and corporate customers.
What you can bring to this role:
Essential:
- You will have excellent verbal and written communication skills and a positive proactive customer centric attitude
- The ability to actively listen and question around our members needs to effectively find solutions in a timely manner
- You will have excellent attention to detail and be able to coordinate effectively with a strong and diverse team to reach the right outcome for the member or customer.
- You will have experience of working with multiple systems and databases to maintain accurate and secure customer records
- Consulting skill set with presence to lead engagement with new and existing customers
Desirable:
- Experience working in a customer focussed or sales role
- Experience of working in Financial Services
If you feel you may meet some but not all of these desired criteria then dont worry! We want to hear from any candidates who:
Commitment to High Standards:Have a strong dedication to achieving excellent outcomes through practical and pragmatic approaches.
Good Stakeholder Management:Can demonstrate ability to manage relationships at all levels effectively.
Adaptability and Initiative:Are flexible highly motivated approach with the ability to think intuitively take initiative and work both independently and collaboratively within a team.
What MDDUS will offer you
MDDUS offers a range of benefits to employees including but not limited to:
- 15% Non-Contributory Employer Pension contribution
- 27 Days Annual Leave per year
- 8 Bank Holiday days per year (in addition to annual leave allocation)
- Private medical cover for employees (option to cover immediate family at a cost)
- Home and office flexibility
- Holiday Buy and Sell scheme
- Group Life Insurance
- A range of additional voluntary benefits
- Employee Assistance program (EAP) to support wellbeing and remote GP services
- Numerous employee engagement initiatives
Additionally
We commit to ensuring all colleagues have:
- A collaborative and supportive team environment that fosters growth innovation and encourages colleagues to bring the best versions of themselves to work
- An employer who celebrates and promotes diversity and inclusion so that colleagues can work in an environment where they can be their true selves
- An organisation who provide support to healthcare professionals when they need it most that commitment is also extended to our colleagues through a variety of wellbeing charity and engagement initiatives.
- We are committed to providing excellent training and support to help you deliver an outstanding service to our colleagues and to help you develop in your career.
- A competitive benefits package with the opportunities to mix and match to suit your needs.
To find out more about Life in MDDUS check out our websiteCareers Page and company Linked In page.
Please see the Role Profile attached below for full details of key responsibilities.
Role Profile
Please emailemailprotectedif you have any further questions on this vacancy.
To apply for this role please provide a CV (a cover letter would be helpful) on your application.
Employment Type
Full-Time
