Planetree - Director Consulting Americas

JOB DESCRIPTION

Planetree a non-profit organization which pioneered the modern movement of person-centered care is seeking an organized and energetic team member to join our Americas team as the Director Consulting.

Founded by a single patient in 1978 Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And through partnerships with universities in several countries Planetree is changing the way that person-centered approaches to care are studied and taught to future generations of healthcare professionals.

Reporting to the Regional Director Americas the Director Consulting will lead Planetrees Consulting team to implement person-centered initiatives and Planetree programs across the Americas Region (USA Canada Latin America). This position is responsible for bringing the concept of person-centered care to life within healthcare organizations and ensure sustainability and impact of the Planetree PCC Framework. The Director will build and maintain relationships with key stakeholders including healthcare executives and client teams while managing a diverse team of experienced PCC Consultants to deliver upon Planetrees implementation obligations and agreements. This role requires a visionary leader with a strong background in healthcare and consulting who demands excellence drives results focuses on impact continuously improves and innovates and leads teams in a dynamic and rapidly evolving healthcare global landscape.

Position Title: Director Consulting Americas

Direct Reports: PCC Consultants throughout the Americas region

Reports To: Regional Director Americas

Work Location: Remote

Travel Requirements: 40% or more as required domestic and international

Salary: Commensurate with experience

Commission Eligible: Yes based on internal Planetree policies

Bonus Eligible: Yes based on performance goals and organization performance

Relocation: None

Sponsorship: None candidates must have the legal right to work in their country of residence. No visa or work sponsorship will be provided for this role.

Responsibilities

Team Leadership & Resource Management

• Lead and manage a regional team (geographically dispersed and speaking various languages) of Person-Centered Care (PCC) consultants across the Americas (USA Canada Latin America).
• Assign consultants to projects based on expertise availability and client needs.
• Monitor consultant productivity performance and client feedback regarding delivery and impact.
• Manage resource planning utilization and forecasting across all active and upcoming projects.
• Ensure timely and effective delivery of services within agreed budgets and timelines.
• Provide coaching mentorship and professional development to ensure high performance and engagement.
• Monitor consultant workload and well-being to maintain a healthy and sustainable work environment.

Program Delivery & Quality Assurance

• Oversee the delivery of PCC consulting engagements and programs across the region ensuring consistency quality and client satisfaction.
• Serve as a senior point of contact for key client relationships in the region.
• Monitor customer feedback conduct debriefs and proactively manage risks and resolve any issues that arise.
• Ensure a person-centered approach is embedded in all client interactions and solutions.
• Align program delivery with Planetrees PCC Framework Method and Certification Program standards.
• Continuously evaluate and enhance program effectiveness using client feedback and performance metrics in collaboration with the Planetree Product team.
• Analyze delivery outcomes to identify opportunities for performance improvement.
• Implement data-informed improvements to consulting practices methodologies and delivery tools
• Lead internal reviews to ensure continuous alignment with organizational and regional objectives.
• Ensure culturally responsive consulting practices that reflect the diversity of the Americas region including supporting language accessibility and context-relevant approaches for Latin America and Francophone Canada where applicable

Strategic & Regional Management

• Support the execution of Planetrees regional strategy in the Americas ensuring alignment with corporate objectives and strategic goals.
• Provide thought leadership on person-centered care to influence and guide healthcare practices and policies at the regional level.
• Drive the implementation of the Planetree Framework enhancing patient experience and operational performance in healthcare organizations throughout the region.
• Collaborate with other regional and global teams to share best practices standardize processes and drive innovation.
• Monitor market trends policy developments and client needs specific to the Americas to inform service offerings.

Financial Management & Reporting

• Manage to the Americas regional budget related to consulting ensuring resources are allocated efficiently to meet strategic priorities and financial goals.
• Support the Regional Director Americas to track revenue generation profitability and performance metrics and provide regular reports to Planetree leadership.
• Support the Regional Director Americas to lead the development of financial forecasts and ensure the achievement of revenue targets for the region.

Critical Skills

• Strong leadership skills with experience in managing diverse teams and fostering a collaborative results-oriented culture.
• Familiarity with person-centered care models and best practices as well as the ability to effectively implement these practices across diverse healthcare settings.
• Strong interpersonal and communication skills to build and maintain long-term trusted relationships with clients.
• Deep understanding of the cultural social and political nuances across the Americas region.
• Strong budgeting and financial management skills to ensure resources are utilized efficiently and effectively.
• Strong public speaking and presentation abilities to represent Planetree in meetings with key stakeholders.
• Ability to manage multiple projects simultaneously ensuring timely execution and alignment with goals.
• Strong problem-solving skills to address operational challenges leveraging innovative approaches to drive solutions.

Required Competencies

As a prerequisite the ideal candidate will believe strongly in Planetrees aspirational vision humanizing healthcare and its purpose empowering people to profoundly humanize the healthcare experience for everyone everywhere every time. This mission-driven professional will bring demonstrated success in leading and supporting bright talented and highly committed team members to achieve performance excellence and drive organizational growth. Beyond the above it is anticipated that the background achievements and personal characteristics listed below will best position the hired candidate for success as the Director Consulting Americas.

Education

• Bachelors degree in healthcare administration business or related field
• Preferred: Additional research certifications clinical experience and/or other masters degree(s)

Experience

• At least 10 years of leadership experience in healthcare with a focus on quality improvement accreditation and person-centered care implementation and impact.
• At least 10 years experience managing global teams with a focus on consulting and client engagements.
• Experience working in or with the US healthcare landscape including familiarity with regulatory and accreditation bodies in the region.

Personal Attributes

• Leadership and Vision: A forward-thinking decisive leader who inspires teams sets a clear direction and drives long-term success while adapting strategies to changing market conditions.
• Empathy and Cultural Sensitivity: A compassionate leader with deep empathy for patients and healthcare providers demonstrating cultural sensitivity and the ability to build strong respectful relationships across diverse regions.
• Resilience and Accountability: Demonstrates persistence in overcoming challenges with a strong sense of ownership and accountability for results holding both themselves and others to high standards.
• Collaboration and Emotional Intelligence: A team-oriented collaborative leader with strong interpersonal skills emotional intelligence and the ability to motivate others influence key stakeholders and drive meaningful change in healthcare.

Technology

• Significant Salesforce experience including Sales Cloud Experience Cloud and other functionalities
• Proficient in Microsoft Office (Word Excel PowerPoint OneDrive) and 365 products
• Proficient with presentation technology requirements
• Advanced Skills with Video Conferencing Platforms such as Zoom Microsoft Teams WebEx and/or GoToMeeting
• Preferred: Proficient with Expensify

Language

• English proficiency written and verbal
• Preferred: proficiency or fluency in Spanish (written and verbal) and/or French (written and verbal)

Performance Evaluation

Performance objectives will be established at the beginning of the team members period of employment. These objectives will be discussed and agreed with the team members direct line manager. This will form the team members Development & Performance Plan for the year.

Performance will be evaluated by:

• Feedback on work achievements and issues by ongoing discussions and at performance evaluations
• Periodic external member/partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for key areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries and value diversity in our work and our our work we promote respect inclusion and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race religion creed or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists fingerprint verification credit check and/or drug test. By applying for a position with Planetree you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetrees employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also considered.

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