Patient Access Associate Float
Patient Access Associate Float
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Patient Access Associate (PAA) Float is responsible for ensuring required demographic financial referral and clinical data is collected completed and communicated per related policies and procedures. The Patient Access Associate provides administrative support with a willingness to work closely with patients physicians and other members of the health care addition the PAAs will check out patients after visits and assist in scheduling patients follow up and testing appointments at the clinics.
Responsibilities:
- Conduct all responsibilities on-site at the designated clinic location supporting front office operations in a fast-paced patient-centered environment.
- Greet and interact with all patients families and visitors in a courteous respectful and compassionate manner consistent with the Patients Bill of Rights.
- Complete the patient registration process by collecting and verifying demographics insurance eligibility and health information either in person or by phone.
- Accurately input and update patient information in real-time using the electronic health record system.
- Create medical records for new patients and ensure all registration forms are completed and forwarded to the Medical Records department for proper documentation.
- Schedule reschedule and confirm appointments including follow-ups and referrals in coordination with clinical staff and provider offices.
- Obtain insurance authorizations process referrals and complete required documentation for pre-certifications and pre-determinations as per plan requirements.
- Verify insurance benefits and coverage; generate estimates and perform reverifications as needed.
- Collect co-pays and outstanding balances and clearly communicate financial responsibilities and payment expectations to patients.
- Assign appropriate financial classes and insurance plans to patient visits.
- Secure required patient signatures for consent financial agreements and other regulatory forms.
- Answer incoming calls promptly and professionally following proper telephone etiquette and handling inquiries with discretion and clarity.
- Direct patients and families to appropriate clinic areas and provide cross-coverage support across Patient Access Services when needed.
- Identify review and follow up on patient data discrepancies and reporting issues as appropriate.
- Perform additional administrative or operational duties as assigned by leadership.
- Rotate between clinic locations based on operational needs providing consistent and trained coverage.
Qualifications:
- High School Diploma or GED (required)
- 1-2 years of health insurance verification and knowledge
- 1 - 2 years of experience in a patient-facing clinical or healthcare setting
- Strong customer service and communication skills
- Proficient in Microsoft Outlook Word and Excel
- Experience using NextGen or similar EHR systems
- Ability to work independently and resolve front office issues
- Bilingual Preferred
- Next Gen Knowledge preferred
- Phreesia Knowledge preferred
Physical Requirements:
- Must be able to sit or stand for extended periods of time.
- Must be able to answer and handle telephone calls for prolonged durations while maintaining clear professional communication.
- Must be able to lift up to 15 pounds occasionally. Must be able to manage prolonged periods of telephone communication in a fast-paced high-call-volume environment.
- This position will require local travel as needed.
Disclaimer:
This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties responsibilities and skills required. Management reserves the right to modify add or remove duties and to assign other duties as necessary. This document does not constitute a contract of employment and employment remains at-will unless otherwise specified. Employees with questions regarding their responsibilities are encouraged to consult their supervisor or Human Resources.
Pay Range: $23.00 per hr - $26.00 per hr (DOE)
Required Experience:
IC
Employment Type
Full-Time
