myHR Representative 10:30am - 7:00pm EST (HYBRID)
myHR Representative 10:30am - 7:00pm EST (HYBRID)
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1 Vacancy
Job Description
As our myHR representative you will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers. You will triage inquiries regarding Workday system functionality corporate policies benefit and leave information payroll/paycheck questions recruiting SLMS and total rewards and handle confidential and sensitive information.
This is a hybrid role and is defined as the ability to go into the office as needed for meetings and trainings. You will work 10:30-7pm EST Monday-Friday.
What you will do-
You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers
You will triage inquiries regarding Workday system functionality corporate policies benefit and leave information payroll/paycheck questions recruiting SLMS and total rewards
Handle confidential and sensitive information (i.e. HIPPA related)
Provide training to employees and managers on Workday functionality and HR processes
Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required
Assist employees and managers with myHR portal and Workday system navigation and completing transactions
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to information ability to recall specific information from a variety of HR related materials communicate clearly telephonically and via email and other electronic means
What you need-
Required:
Ability to work 10:30am 7:00pm shift hours - required
High School diploma or equivalent - required
1 year of experience with typing Microsoft Office Tools (Excel PowerPoint Word) - required
Preferred:
2 years of customer service experience - preferred
This is a hybrid role (remote with occasional office days must be located within driving distance to Portage Michigan Stryker office)
Experience using a case management or HRMS system and Workday applications - preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
