myHR Representative 10:30am - 7:00pm EST (HYBRID)

Kalamazoo, MI - USA

Monthly Salary: Not Disclosed

Posted on: 14-08-2025

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

As our myHR representative you will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers. You will triage inquiries regarding Workday system functionality corporate policies benefit and leave information payroll/paycheck questions recruiting SLMS and total rewards and handle confidential and sensitive information.

This is a hybrid role and is defined as the ability to go into the office as needed for meetings and trainings. You will work 10:30-7pm EST Monday-Friday.

What you will do-

You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers
You will triage inquiries regarding Workday system functionality corporate policies benefit and leave information payroll/paycheck questions recruiting SLMS and total rewards
Handle confidential and sensitive information (i.e. HIPPA related)
Provide training to employees and managers on Workday functionality and HR processes
Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required
Assist employees and managers with myHR portal and Workday system navigation and completing transactions
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to information ability to recall specific information from a variety of HR related materials communicate clearly telephonically and via email and other electronic means

What you need-

Required:

Ability to work 10:30am 7:00pm shift hours - required
High School diploma or equivalent - required
1 year of experience with typing Microsoft Office Tools (Excel PowerPoint Word) - required

Preferred:

2 years of customer service experience - preferred
This is a hybrid role (remote with occasional office days must be located within driving distance to Portage Michigan Stryker office)
Experience using a case management or HRMS system and Workday applications - preferred

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridAs our myHR representative you will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers. You will triage inquiries regarding Workday system functionality corporate policies benefit and leave i...

Work Flexibility: Hybrid

This is a hybrid role and is defined as the ability to go into the office as needed for meetings and trainings. You will work 10:30-7pm EST Monday-Friday.

What you will do-

You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers
You will triage inquiries regarding Workday system functionality corporate policies benefit and leave information payroll/paycheck questions recruiting SLMS and total rewards
Handle confidential and sensitive information (i.e. HIPPA related)
Provide training to employees and managers on Workday functionality and HR processes
Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required
Assist employees and managers with myHR portal and Workday system navigation and completing transactions
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to information ability to recall specific information from a variety of HR related materials communicate clearly telephonically and via email and other electronic means

What you need-

Required:

Ability to work 10:30am 7:00pm shift hours - required
High School diploma or equivalent - required
1 year of experience with typing Microsoft Office Tools (Excel PowerPoint Word) - required

Preferred:

2 years of customer service experience - preferred
This is a hybrid role (remote with occasional office days must be located within driving distance to Portage Michigan Stryker office)
Experience using a case management or HRMS system and Workday applications - preferred

Travel Percentage: None

Required Experience:

Unclear Seniority

Key Skills

Data Entry
Deputy
Drafting
Hibernate
Administration Support
Activex

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About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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