German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus
German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus
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Job Description
Begin Your Career in E-Commerce Customer Support!
Join a fast-paced team-oriented environment where empathy and precision come together in every interaction. If youre proactive detail-driven and passionate about delivering outstanding service this non-call-based support role offers the perfect platform to excel.
Role Overview:
As an E-Commerce Customer Support Specialist you will be a key connection point for users of a major global e-commerce platform. Your role will focus on ensuring a seamless and positive experience by managing customer interactions and resolving a variety of requests.
Key Responsibilities:
- Communicate with customers in a professional friendly manner through digital channels only
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Handle requests from buyers sellers and content creators including order tracking refunds and platform navigation
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Assist users with platform features such as cancellations returns and account changes
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Collaborate with internal teams to deliver timely accurate resolutions
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Escalate complex or sensitive issues following established procedures
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Meet quality standards and response time targets consistently
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Provide clear solution-oriented guidance to improve the customer journey
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Stay informed about platform policy updates new features and best practices in e-commerce
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step Apply today and be part of a team that values innovation and excellence!
Employment Type
Full Time
